Data Analysts
Data analysts help process and report on contact center data.
Overview of reporting in Calabrio ONE
Prepare to capture data
- Configure Analytics
- Create Analytics tasks
- Advice for Analytics tasks
- Create and manage phrases and phrase categories
- Set up Smart Desktop event triggers
- Enable the Desktop Analytics extension in your browser
- Import and export application information
- Import and export phrases
- Export contact metadata
- Configure predictions
Create your own reports and dashboards using Calabrio ONE data
- Create your own reports with Data Explorer
- Create a question
- Create a custom measure
- Create a custom measure with a Formula Type assistant
- Customize a measure’s appearance
- Create a view
- Sort a report
- Create a Data Explorer dashboard
- Add a report or parameter panel
- Customize a widget
- Available QM widgets
- Available WFM widgets
- Add a parameter
- Manage the list of dashboards and reports
- Filter deleted records
- Configure enterprise key performance indicators (KPIs)
Create your own WFM reports with Insights
- About Insights
- Navigate in Insights
- View reports in Insights
- Create and edit reports in Insights
- Add measures
- Add dimensions
- About dimensions and attributes
- About measures in combination with dimensions
- About specific dimensions and measures
- Add pages
- Manage filters
- Manage visualizations
- About visualizations
- About visualization types
- Add text boxes, shapes, and buttons
- Sort data
- Print report
- Export data
Create your own WFM reports with Performance Manager
- About Performance Manager
- Create reports in Performance Manager
- About designing reports in Performance Manager
- Add measures and dimensions in Performance Manager
- About measure dimension combinations
- Export reports from Performance Manager
- Work with filters in Performance Manager
- Work with formulas in Performance Manager