What's New
Find out about our releases, improvements, and new features
Agents
Agents interact with customers or process back office work related to those interactions
Team Leaders
Team leaders supervise agents' day-to-day work
Forecasters
Forecasters estimate contact volumes and staffing needs using historical data
Schedulers
Schedulers build and optimize the contact center schedules
Intraday Analysts
Intraday analysts monitor and adjust schedules in real time
Evaluators
Evaluators assess interactions by agents with customers
Data Analysts
Data analysts help process and report on contact center data
Administrators
Administrators configure and maintain the contact center
