WFM Hourly Availability dataset
The WFM Hourly Availability dataset contains the following data:
Hourly Availability
| Data field | Definition |
|---|---|
| Available Days | The number of days when agents recorded any available time. |
| Available Time (h) | The number of hours when agents were in a ready state. |
| Available Time (m) | The number of minutes when agents were in a ready state. |
| Scheduled Days | The number of days where an agent has scheduled activity. |
| Scheduled Time (h) | All the scheduled time in hours, regardless if it is contract time, work time, or absence time. |
| Scheduled Time (m) | All the scheduled time in minutes, regardless if it is contract time, work time, or absence time. |
|
Shift Start Date |
Time subject representing dates bound to the agent local time zone for shifts, absence days, days off, and schedule preferences. |
|
Utilization (%) |
The percentage of available time within scheduled time. |
Organization
| Data field | Definition |
|---|---|
| Business Unit Code | The Calabrio ONE database GUID for the business unit. |
| Business Unit Name | The organizational unit at the top of the business hierarchy. It can contain one or more sites. |
| Site Code | The Calabrio ONE database GUID for the site. |
| Site Name | A site is a unit in the business hierarchy, belonging to a business unit and containing one or more teams. |
| Team Code | The Calabrio ONE database GUID for a team. |
| Team Name |
The display name for the collection of agents. |
Person
| Data field | Definition |
|---|---|
| Agent Skill Set Code | The Calabrio ONE database GUID for the agent skill set. |
| Agent Skill Set Name | A unique combination of assigned skills for an agent. |
| Employment End Date | The date when the person's employment ended in Calabrio ONE. |
| Employment Number |
This number associated with the person appears if your Calabrio ONE system is connected to your Human Resources Management System (HRMS). |
| Employment Start Date | The date when the person's employment started in Calabrio ONE. |
| First Name | The user's first name. |
|
Is Agent |
Whether or not the person is an agent. 1 = yes, 0 = no. |
|
Is Person Deleted |
Whether or not a person is deleted. 1 = yes, 0 = no. |
|
Is User |
Whether or not a person is a user in WFM. 1 = yes, 0 = no. |
|
Last Name |
The user's last name. |
|
Person Code |
The unique ID of a WFM person. |
|
Person Contract Code |
The Calabrio ONE database GUID of the person contract. |
|
Person Contract Name |
The display name of the person contract. |
|
Person Email |
The user's email address. |
|
Person Name |
The full name of the agent in the WFM system. A person is considered to be an agent if he/she belongs to a team. The person code/ID connected is a unique identifier for the person in the WFM system regardless of person period. |
|
Person Note |
This data comes from an open-text field in the People module. |
|
Person Parttime % |
The percentage of a full-time schedule that a part-time agent works. For example, an agent who works half time has a parttime % of .5. |
|
Person Period Note |
A comment that is added to the person period. This data comes from an open-text field in the People module. |
|
Person Timezone |
The timezone associated with the user's WFM settings. |
Scenario
| Data field | Definition |
|---|---|
| Is Default Scenario | Whether or not the scenario is the default. 1 = yes, 0 = no. |
| Is Scenario Deleted | Whether or not a scenario is deleted. 1 = yes, 0 = no. |
| Scenario Code | The Calabrio ONE database GUID for the scenario. |
| Scenario Name | Scenarios are used to test the consequences different factors have on staffing. A schedule can be created in any scenario, but for it to be published and visible for agents, it has to be in the default scenario. Requests by agents are only visible in the default scenario. |
| Scenario Name (Business Unit) | The name of the scenario with the name of the business unit in parentheses after it. |
| Scenario Status | Whether the scenario is Active or Deleted. |
System
| Data field | Definition |
|---|---|
|
system_person_code |
The unique ID of a WFM person. |
| system_realm_id |
The Calabrio ONE database ID for the Calabrio realm that the tenant is in. |
|
system_team_code |
The Calabrio ONE database GUID for a team. |
| system_tenant_id |
The Calabrio ONE database ID for the tenant. |