I can't see my visuals

Use the following section to help you troubleshoot missing visuals. Before you continue, check to make sure you can still access your data source. If you can't connect to your data source, see Data source connectivity issues for Insights.

  • If you are having trouble adding a visual to an analysis, try the following:

    • Check that you aren't trying to add more objects than the quota allows. Insights supports up to 30 datasets in a single analysis, up to 30 visuals in a single sheet, and a limit of 20 sheets per analysis.

    • Suppose that you are editing an analysis for a selected data source and the connection to the data source ends unexpectedly. The resulting error state can prevent further changes to the analysis. In this case, you can't add more visuals to the analysis. Check for this state.

  • If your visuals don't load, try the following:

    • If you are using a corporate network, verify that the network's firewall settings permit traffic from *.aws.amazon.com, amazonaws.com, https://mobileanalytics.*.amazonaws.com, and cloudfront.net.

    • Add exceptions to your ad blocker for *.aws.amazon.com, amazonaws.com, https://mobileanalytics.*.amazonaws.com, and cloudfront.net.

    • If you are using a proxy server, verify that *.quicksight.aws.amazon.com and cloudfront.net are added to the list of approved domains (the allow list).