I can't see my visuals

Use the following section to help you troubleshoot problems with visuals.

Problem Solution

Visuals are not rendering properly.

NOTE   These settings must be configured on your computer and through the applications you use for ad blockers and endpoint security. A restart is required for the network changes to take effect.

Whitelist domains for VPN and proxy restrictions
  1. Click Start and type firewall.
  2. Click Firewall & network protection.
  3. Click Allow an app through firewall. The Allowed apps tab opens.
  4. Click Change settings.
  5. Add the following domains to your whitelist.
    • *.aws.amazon.com

    • amazonaws.com

    • https://mobileanalytics.*.amazonaws.com

    • *.cloudfront.net

    • https://launchdarkly.com

    • *.launchdarkly.com

  6. Click OK.
Add exceptions for Insights domains in your ad blocker
  1. Open your ad blocker’s settings or preferences.

  2. Locate the Exceptions or Allowlist section.

  3. Add the following domains to your Allowlist:

    • *.aws.amazon.com

    • amazonaws.com

    • https://mobileanalytics.*.amazonaws.com

    • *.cloudfront.net

    • https://launchdarkly.com

    • *.launchdarkly.com

  4. Click Save.

Allow domains in proxy server
  1. Click Start and type proxy.

  2. Click Proxy settings.

  3. Click Set up under Use a proxy server in the Manual proxy setup section.

  4. Add the following domains to your whitelist:

    • *.quicksight.aws.amazon.com

    • *.cloudfront.net

    • https://launchdarkly.com

    • *.launchdarkly.com

  5. Click Save.

Whitelist endpoint security restrictions
  1. Open your endpoint security application.

  2. Navigate to the URL Exceptions or Trusted Sites section.

  3. Add the following URL to the exception list:

    • https://launchdarkly.com

  4. Click Save.

Having trouble adding a visual.

  • Check that you aren't trying to add more objects than the quota allows. Insights supports up to 30 datasets in a single analysis, up to 30 visuals in a single sheet, and a limit of 20 sheets per analysis.
  • Suppose that you are editing an analysis for a selected data source and the connection to the data source ends unexpectedly. The resulting error state can prevent further changes to the analysis. In this case, you can't add more visuals to the analysis. Check for this state.