WFM Requests dataset
The WFM Requests dataset contains the following data:
Absence
| Data field | Definition |
|---|---|
| Absence In Contract Time Name | The display name for the absence in contract time. |
| Absence In Paid Time Name | The display name for the absence in paid time. |
| Absence In Work Time Name | The display name for the absence in work time. |
|
Absence Type |
All absence types that could be added to schedules in the WFM system. Status property shows if the absence is active or deleted in the system. |
|
Absence Type Code |
The Calabrio ONE database GUID for the absence type. |
|
Absence Type Short Name |
An abbreviation for the absence type that is configured in WFM. |
|
Absence Type Status |
Whether the absence type is active or deleted. |
|
Is Absence In Contract Paid Time |
Whether or not the absence is in contract paid time. 1 = yes, 0 = no. |
|
Is Absence In Paid Time |
Whether or not the absence is in paid time. 1 = yes, 0 = no. |
|
Is Absence In Work Time |
Whether or not the absence is in work time. 1 = yes, 0 = no. |
|
Is Absence Type Deleted |
Whether or not the absence type is deleted. 1 = yes, 0 = no. |
Organization
| Data field | Definition |
|---|---|
| Business Unit Code | The Calabrio ONE database GUID for the business unit. |
| Business Unit Name | The organizational unit at the top of the business hierarchy. It can contain one or more sites. |
| Site Code | The Calabrio ONE database GUID for the site. |
| Site Name | A site is a unit in the business hierarchy, belonging to a business unit and containing one or more teams. |
| Team Code | The Calabrio ONE database GUID for a team. |
| Team Name |
The display name for the collection of agents. |
Person
| Data field | Definition |
|---|---|
| Agent Skill Set Code | The Calabrio ONE database GUID for the agent skill set. |
| Agent Skill Set Name | A unique combination of assigned skills for an agent. |
| Employment End Date | The date when the person's employment ended in Calabrio ONE. |
| Employment Number |
This number associated with the person appears if your Calabrio ONE system is connected to your Human Resources Management System (HRMS). |
| Employment Start Date | The date when the person's employment started in Calabrio ONE. |
|
First Name |
The user's first name. |
| Is Agent |
Whether or not the person is an agent. 1 = yes, 0 = no. |
| Is Person Deleted | Whether or not a person is deleted. 1 = yes, 0 = no. |
| Is User | Whether or not a person is a user in WFM. 1 = yes, 0 = no. |
|
Last Name |
The user's last name. |
| Person Code |
The unique ID of a WFM person. |
|
Person Contract Code |
The Calabrio ONE database GUID of the person contract. |
|
Person Contract Name |
The display name of the person contract. |
|
Person Email |
The user's email address. |
|
Person Name |
The full name of the agent in the WFM system. A person is considered to be an agent if he/she belongs to a team. The person code/ID connected is a unique identifier for the person in the WFM system regardless of person period. |
|
Person Note |
This data comes from an open-text field in the People module. |
|
Person Parttime % |
The percentage of a full-time schedule that a part-time agent works. For example, an agent who works half time has a parttime % of .5. |
|
Person Period Note |
A comment that is added to the person period. This data comes from an open-text field in the People module. |
|
Person Timezone |
The timezone associated with the user's WFM settings. |
Request Status
| Data field | Definition |
|---|---|
| Request Status ID | The Calabrio ONE database ID for the request's status. |
| Request Status Name | Request Status shows in which state a request is, such as "Approved," "Pending," "Denied," and so on. Requests are manually or automatically managed messages with absence, shift trade, or text requests. |
Request Type
| Data field | Definition |
|---|---|
| Request Type ID | The Calabrio ONE database ID for the request's type. |
| Request Type Name | Requests are manually or automatically managed messages with absence, shift trade, or text requests. |
Requests
| Data field | Definition |
|---|---|
| Request Application Date | The date that the request was made. |
| Request Code | The Calabrio ONE database GUID for the request. |
|
Request Days |
The days for which the agent made a request. |
|
Request Period End Date |
Time subject representing the last date requested in a request. |
|
Request Period Start Date |
Time subject representing the first date requested in a request. |
|
Requested Time |
The requested absence or overtime the agents have initiated. The agent makes the request in MyTime and the request can then be approved or denied either automatically or by an administrator. |
System
| Data field | Definition |
|---|---|
| system_person_code |
The unique ID of a WFM person. |
| system_realm_id |
The Calabrio ONE database ID for the Calabrio realm that the tenant is in. |
| system_team_code | The Calabrio ONE database GUID for a team. |
| system_tenant_id |
The Calabrio ONE database ID for the tenant. |