People dataset
The People dataset contains the following data:
Group and Team
| Data field | Definition |
|---|---|
| Group Activated Date |
The date when the group was activated. This field is good for filtering out groups that aren't active. |
| Group Deactivated Date | The date that the group was deactivated in the system. |
| Group ID | The Calabrio ONE database ID for the group. This ID can be helpful if your organization has multiple groups with the same name. |
| Group Name | The display name for a collection of teams. |
| Groups | A distinct count of Groups. |
| Is Group Active |
Whether or not a group is active in Calabrio ONE. 1 = yes, 0 = no. |
|
Is Team Active |
Whether or not a team is active in Calabrio ONE. 1 = yes, 0 = no. |
|
Team Activated Date |
The date when the team was activated in Calabrio ONE. |
|
Team Deactivated Date |
The date when the team was deactivated in Calabrio ONE. |
|
Team ID |
The Calabrio ONE database ID for the team. |
|
Team Name |
The display name for the collection of agents. |
|
Teams |
A distinct count of teams. |
Person
| Data field | Definition |
|---|---|
| ACD ID |
The Calabrio ONE database ID of the agent’s ACD system. |
| ACD Login ID |
The Calabrio ONE database ID of the agent’s username for logging in to the ACD system. |
| AD Login | The agent’s username for logging in to the ACD. |
| Agent Rank | A number that indicates agent seniority. |
|
Agents |
A distinct count of unique agents. |
| Department Start Date | The hire date of the agent in the department, which indicates seniority. |
| The user's email address. | |
| Employee ID | The Calabrio ONE database ID of the employee. |
|
Enabled For Scheduling |
Whether the user is enabled for scheduling in WFM. 1 = yes, 0 = no. |
| First Name | The user's first name. |
|
Full Name |
The user's full name. |
|
Full Time Equivalent ID |
The Calabrio ONE database ID for the agent's FTE designation. For example, the ID for “.6 FTE.” This field comes from Classic WFM. |
|
Is Agent |
Whether or not the person is an agent. 1 = yes, 0 = no. |
|
Is Hotdesk Default User |
Whether or not the person is a hotdesk default user. 1 = yes, 0 = no. |
|
Is Person Active |
Whether or not a user’s account is active in Calabrio ONE. 1 = yes, 0 = no. |
|
Is Tenant Owner |
Whether or not the user is an administrator for their organization’s Calabrio ONE account. 1 = yes, 0 = no. |
|
Last Name |
The user's last name. |
|
People |
A distinct count of Person IDs. The unique number of people (persons). |
|
Person Activated Date |
The date that the person was activated in the system. |
|
Person Deactivated Date |
The date that the person was deactivated in the system. |
|
Person ID |
The Calabrio ONE database ID for the person. This field can be helpful if your organization has multiple people with the same name. |
|
Person Locale |
The two-letter code for the language the person is using in Calabrio ONE. For example, EN = English. |
|
Person Peripheral ID |
The Calabrio ONE database ID of the person's extension in the ACD. |
|
Person Scheduling End Date |
The last day that an agent is scheduled for in Calabrio ONE. |
|
Person Scheduling Start Date |
The first day that an agent was scheduled for in Calabrio ONE. |
|
Realm ID |
The Calabrio ONE database ID for the Calabrio realm that the tenant is in. |
|
Staffing Group ID |
The Calabrio ONE database ID of the staffing group. |
|
Tenant ID |
The Calabrio ONE database ID for the tenant. |
|
WFM Agent ID |
The agent’s ID from WFM. This field currently comes from Classic WFM only. We recommend using the Person ID or Is Agent fields instead. |
System
| Data field | Definition |
|---|---|
| system_person_id |
The Calabrio ONE database ID for the person. This field can be helpful if your organization has multiple people with the same name. |
| system_realm_id |
The Calabrio ONE database ID for the Calabrio realm that the tenant is in. |
| system_team_id |
The Calabrio ONE database ID for the team. |
| system_tenant_id |
The Calabrio ONE database ID for the tenant. |