WFM glossary

This glossary provides explanations of terms used in WFM.

Abandon rate

Absence

Backlog management

Business unit

Contract

Contract schedule

Contract time

Day off

Daylight Saving Time (DST)

Default scenario

Dynamic shrinkage

Employment type

Group pages

Handled within

Hourly availability

Managing staff

Midnight break

Must have

Nightly rest time

Occupancy

Optional columns

Personal activity

Preference

Ready time adherence

Real time adherence

Scenario

Self-scheduling

Service level

Shift category

Shift trade

Shift trade request

Shrinkage

Skill

Skill types

Weekly rest time

Workload

Work time