Available WFM widgets

The My Schedule widget is available for WFM users.

Prerequisites

• Agents need these permissions in order to view dashboards, their home page, and the My Schedule widget:
  • API Access > Read Schedule
  • Data Explorer
  • Home Page
• Supervisors need these permissions in order to add the widget to a dashboard and to view schedules in the My Schedule widget:
  • API Access > Read Schedule
  • Data Explorer > Content Creation
  • Home Page

Page location

Data Explorer > New Dashboard or Dashboard (in Dashboard list) > Add Panels > WFM Widgets

Homepage > Edit Dashboard > Add Panels > WFM Widgets

My Schedule widget

The My Schedule widget displays a summary of an agent’s schedule for three days: yesterday, today, and tomorrow. By default, the schedule shows the current time (indicated by a dashed red line) and current activity (indicated by a white background and a black border on the left). The agent can scroll up and down to view all three days’ schedules. The schedule activities are displayed in the agent’s configured time zone. The format of date and time are determined by the locale configured on the Person page.

If the agent has no schedule for one or two of the three days, the view is empty for that day. If the agent has no schedule for all three days, the widget displays “No schedule.”

Any schedule updates are reflected in the widget within five minutes of the update.