Localization and supported languages

NOTE   Information on this page applies to cloud deployments only. For information on localization and supported languages available to on-premises deployments, see the Calabrio ONE Installation Guide for On-Premises Deployment.

Different components of Calabrio ONE support different languages. Language support applies to these elements:

  • User interface
    • QM, WFM, Analytics, and Data Explorer
    • In-product training
    • Mobile app for WFM
  • Documentation
    • Online help
    • PDF guides
  • Analytics
    • Transcription: Speech to text and transcription search.
    • Phrase hits: Identification of predefined phrases. Calabrio ONE can identify phrase hits based on both speech-to-text transcriptions of contacts and on phonetic analysis of the sounds that make up words.
    • Sentiment: Text-based sentiment analysis.
    • Predictions: Machine-learning predictions of evaluation scores and net promoter scores.
    • Text: Analytics for chat, email, agent notes, and social media.

Components of Calabrio ONE are available in these languages.

 

Language

 

UI

 

Mobile App

 

In-Product Training

Analytics

 

Documentation

Transcription*

Phrase Hits

Sentiment

Predictions

Text Analytics**

Simplified Chinese (zh) x

x

 

       

 

 

Traditional Chinese (zh-TW)

x

x

 

 

 

 

 

 

 

Danish (da)

x

x

 

x

 

 

 

x

 

Dutch (nl)

Limited

 

 

x

x

 

 

x

 

English (en)

x

x

x

x

x

x

x

x

x

Australian English (en-AU)

 

 

 

x

x

x

x

x

 

South African English (en-ZA)

 

 

 

x

x

x

x

x

 

UK English (en-GB)

 

 

 

x

x

x

x

x

 

US English (en-US)

x

x

x

x

x

x

x

x

x

Finnish (fi)

x

x

 

 

 

 

 

x

 

French (fr)

x

x

x

x

x

 

 

x

 

Canadian French (fr-CA)

x

x

 

x

x

 

 

x

Limited

German (de)

x

x

 

x

x

 

 

x

 

Italian (it)

x

x

 

x

x

 

 

x

 

Japanese (ja)

x

x

x

 

 

 

 

 

 

Korean (ko)

x

x

x

 

 

 

 

 

 

Norwegian (nb)

x

x

 

x

 

 

 

x

 

Polish (pl)

Limited

 

 

x

 

 

 

x

 

Portuguese (pt)

x

x

 

x

x

 

 

x

 

Brazilian Portuguese (pt-BR)

x

x

x

x

x

 

 

x

 

Russian (ru)

Limited

x

 

 

 

 

 

 

 

Spanish (es)

x

x

x

x

x

 

 

x

 

Mexican Spanish (es-MX)

 

 

 

x

x

 

 

x

 

Swedish (sv)

x

x

 

x

 

 

 

x

 

* Some supported languages might require additional configuration for your Calabrio ONE implementation. Consult with Calabrio Support Services to ensure the language you want to transcribe is configured for you.

** Text analytics is available for all languages that use Western characters.

Adding additional languages or expanding current offerings requires collaboration with Calabrio. Contact your account representative for more information.