Localization and supported languages

Different components of Calabrio ONE support different languages. Language support applies to these elements:

  • User interface
    • QM, WFM, Analytics, and Data Explorer
    • Mobile app for WFM
  • Documentation
    • Online help
    • PDF guides
  • Analytics
    • Phonetics: speech analytics, predictive evaluation scores, and predictive net promoter scores
    • Transcription: speech to text
    • Sentiment
    • Text: analytics for chat, email, agent notes, and social media

Components of Calabrio ONE are available in these languages.

 

Language

 

UI

 

Mobile App

Analytics Transcription

Analytics Phonetics

 

Text Analytics *

 

Documentation

Core

Sentiment

Core

Predictions

Simplified Chinese (zh) x

x

           

Traditional Chinese (zh-rtw)

x

x

 

 

 

 

 

 

Danish (da)

x

x

 

 

 

 

x

 

Dutch (nl)

Limited

 

 

 

x

x

x

 

English (en)

x

x

x

x

x

x

x

x

Australian English (en-au)

 

 

x

 

 

 

x

 

UK English (en-gb)

 

x

x

x

x **

x **

x

 

US English (en-us)

x

x

x

x

x

x

x

x

Finnish (fi)

x

x

 

 

 

 

x

 

French (fr)

x

x

 

 

x **

x **

x

 

Canadian French (fr-ca)

x

x

x

 

x

x

x

 

German (de)

x

x

 

 

 

 

x

 

Italian (it)

x

x

 

 

 

 

x

 

Japanese (ja)

x

x

 

 

 

 

 

 

Korean (ko)

x

x

 

 

 

 

 

 

Norwegian (no)

x

x

 

 

 

 

x

 

Polish (pl)

Limited

x

 

 

 

 

x

 

Portuguese (pt)

x

x

 

 

 

 

x

 

Brazilian Portuguese (pt-br)

x

x

 

 

x **

x **

x

 

Russian (ru)

Limited

x

 

 

 

 

 

 

Spanish (es)

x

x

 

 

 

 

x

 

Mexican Spanish (es-mx)

x

x

x

 

x

x

x

 

Swedish (sv)

x

x

 

 

 

 

x

 

* Text analytics is available for all languages that use Western characters.

** Supported per the capabilities of the current model. No additional model support.

Adding additional languages or expanding current offerings from limited to fully supported requires collaboration with Calabrio. Contact your account representative for more information.