Localization and supported languages

NOTE   Information on this page applies to cloud deployments only. For information on localization and supported languages available to on-premises deployments, see the Calabrio ONE Installation Guide for On-Premises Deployment.

Different components of Calabrio ONE support different languages. Language support applies to these elements:

  • User interface
    • QM, WFM, Analytics, and Data Explorer
    • In-product training
    • Mobile app for WFM
  • Documentation
    • Online help
    • PDF guides
  • Analytics
    • Transcription: Speech to text and transcription search.
    • Interaction Summary: A summary of an audio contact based on the contact’s transcript.
    • Phrase hits: Identification of predefined phrases. Calabrio ONE identifies phrase hits based on speech-to-text transcriptions of contacts.
    • Sentiment: Text-based sentiment analysis.
    • Predictions: Machine-learning predictions of evaluation scores and net promoter scores.
    • Text: Analytics for chat, email, agent notes, and social media.

Components of Calabrio ONE are available in these languages.

 

Language

 

UI

 

Mobile App

 

In-Product Training

Analytics

 

 

 

Documentation

Transcription*

Interaction Summary

Phrase Hits

Sentiment

Predictions

Text Analytics

Trending Topics

Auto QM

Arabic (ar-AR)

 

 

 

x

x

x

 

 

 

 

 

 
Simplified Chinese (zh) x

x

 

  

 

      

 

 

 

  

Traditional Chinese (zh-TW)

x

x

 

 

 

 

 

 

 

 

 

 

Danish (da)

x

x

 

x

x

x

 

x

x

 

 

 

Dutch (nl)

Limited

 

 

x

x

x

 

x

x

 

 

 

English (en)

x

x

x

x

x

x

x

x

x

 

 

x

Australian English (en-AU)

 

 

 

x

x

x

x

x

x

 

 

 

South African English (en-ZA)

 

 

 

x

x

x

x

x

x

 

 

 

UK English (en-GB)

 

 

 

x

x

x

x

x

x

x

x

 

US English (en-US)

x

x

x

x

x

x

x

x

x

x

x

x

Finnish (fi)

x

x

 

x

x

x

 

x

 

 

 

 

French (fr)

x

x

x

x

x

x

 

x

x

 

 

Limited

Canadian French (fr-CA)

x

x

 

x

x

x

 

x

x

 

 

Limited

German (de)

x

x

 

x

x

x

 

x

x

 

 

 

Italian (it)

x

x

 

x

x

x

 

x

x

 

 

 

Japanese (ja)

x

x

x

 

 

 

 

 

 

 

 

 

Korean (ko)

x

x

x

 

 

 

 

 

 

 

 

 

Norwegian (nb)

x

x

 

x

x

x

 

x

x

 

 

 

Polish (pl)

Limited

 

 

x

x

x

 

x

x

 

 

 

Portuguese (pt)

x

x

 

x

x

x

 

x

x

 

 

 

Brazilian Portuguese (pt-BR)

x

x

x

x

x

x

 

x

x

 

 

 

Russian (ru)

Limited

x

 

 

 

 

 

 

 

 

 

 

Spanish (es)

x

x

x

x

x

x

 

x

x

 

 

Limited

Mexican Spanish (es-MX)

 

 

 

x

x

x

 

x

x

 

 

 

Swedish (sv)

x

x

 

x

x

x

 

x

x

 

 

 

* Some supported languages might require additional configuration for your Calabrio ONE implementation. Consult with Calabrio Support Services to ensure the language you want to transcribe is configured for you.

Adding additional languages or expanding current offerings requires collaboration with Calabrio. Contact your account representative for more information.