Localization and supported languages
NOTE Information on this page applies to cloud deployments only. For information on localization and supported languages available to on-premises deployments, see the Calabrio ONE Installation Guide for On-Premises Deployment.
Different components of Calabrio ONE support different languages. Language support applies to these elements:
- User interface
- QM, WFM, Analytics, and Data Explorer
- In-product training
- Mobile app for WFM
- Documentation
- Online help
- PDF guides
- Analytics
- Transcription: Speech to text and transcription search.
- Phrase hits: Identification of predefined phrases. Calabrio ONE can identify phrase hits based on both speech-to-text transcriptions of contacts and on phonetic analysis of the sounds that make up words.
- Sentiment: Text-based sentiment analysis.
- Predictions: Machine-learning predictions of evaluation scores and net promoter scores.
- Text: Analytics for chat, email, agent notes, and social media.
Components of Calabrio ONE are available in these languages.
|
Language |
UI |
Mobile App |
In-Product Training |
Analytics |
Documentation |
||||
|---|---|---|---|---|---|---|---|---|---|
|
Transcription* |
Phrase Hits |
Sentiment |
Predictions |
Text Analytics** |
|||||
| Simplified Chinese (zh) | x |
x |
|
|
|||||
|
Traditional Chinese (zh-TW) |
x |
x |
|
|
|
|
|
|
|
|
Danish (da) |
x |
x |
|
x |
|
|
|
x |
|
|
Dutch (nl) |
Limited |
|
|
x |
x |
|
|
x |
|
|
English (en) |
x |
x |
x |
x |
x |
x |
x |
x |
x |
|
Australian English (en-AU) |
|
|
|
x |
x |
x |
x |
x |
|
|
South African English (en-ZA) |
|
|
|
x |
x |
x |
x |
x |
|
|
UK English (en-GB) |
|
|
|
x |
x |
x |
x |
x |
|
|
US English (en-US) |
x |
x |
x |
x |
x |
x |
x |
x |
x |
|
Finnish (fi) |
x |
x |
|
|
|
|
|
x |
|
|
French (fr) |
x |
x |
x |
x |
x |
|
|
x |
|
|
Canadian French (fr-CA) |
x |
x |
|
x |
x |
|
|
x |
Limited |
|
German (de) |
x |
x |
|
x |
x |
|
|
x |
|
|
Italian (it) |
x |
x |
|
x |
x |
|
|
x |
|
|
Japanese (ja) |
x |
x |
x |
|
|
|
|
|
|
|
Korean (ko) |
x |
x |
x |
|
|
|
|
|
|
|
Norwegian (nb) |
x |
x |
|
x |
|
|
|
x |
|
|
Polish (pl) |
Limited |
|
|
x |
|
|
|
x |
|
|
Portuguese (pt) |
x |
x |
|
x |
x |
|
|
x |
|
|
Brazilian Portuguese (pt-BR) |
x |
x |
x |
x |
x |
|
|
x |
|
|
Russian (ru) |
Limited |
x |
|
|
|
|
|
|
|
|
Spanish (es) |
x |
x |
x |
x |
x |
|
|
x |
|
|
Mexican Spanish (es-MX) |
|
|
|
x |
x |
|
|
x |
|
|
Swedish (sv) |
x |
x |
|
x |
|
|
|
x |
|
* Some supported languages might require additional configuration for your Calabrio ONE implementation. Consult with Calabrio Support Services to ensure the language you want to transcribe is configured for you.
** Text analytics is available for all languages that use Western characters.
Adding additional languages or expanding current offerings requires collaboration with Calabrio. Contact your account representative for more information.