Localization and supported languages

NOTE   Information on this page applies to cloud deployments only. For information on localization and supported languages available to on-premises deployments, see the Calabrio ONE Installation Guide for On-Premises Deployment.

Different components of Calabrio ONE support different languages. Language support applies to these elements:

  • User interface
    • QM, WFM, Analytics, Insights, and Performance Management
    • In-product training
    • Mobile app for WFM
  • Documentation
    • Online help
    • PDF guides
  • Analytics
    • Transcription: Speech to text and transcription search.
    • Transcription and Audio Redaction: Remove personally identifying information from transcripts and call recordings.
    • Interaction Summary: A summary of a contact. For audio contacts, the summary is based on the call transcript. For digital contacts, the summary is based on the text of the chat or email conversation.
    • Phrase hits: Identification of predefined phrases. Available for audio and digital contacts.
    • Predictions: Machine-learning predictions of evaluation scores and net promoter scores.
    • Trending Topics: Automatically identify the contact reason and detect emerging topics. Available for audio and digital contacts.
    • Auto QM: Automatically evaluate 100% of your organization’s contacts. Available for audio and digital contacts.
    • Advanced Sentiment: Automatically detect agent and customer sentiment. Available for audio contacts. Standard sentiment analysis is available for digital contact.
    • AI Tags: Automatically apply predefined labels based on contact purpose and content. Available for audio and digital contacts.

Components of Calabrio ONE are available in these languages.

 

Language

 

UI

 

Mobile App

Analytics

 

 

In-Product Training

 

Documentation

 

Transcription*

Transcription and Audio Redaction‡

Diarization for Mono Audio

Interaction Summary

Phrase Hits

Predictions

Trending Topics

Auto QM

Advanced Sentiment

AI Tags

Legacy Text Analytics**

Arabic (ar-AR)

 

 

x

 

x

x

x

x

x

x

x

x

 

 

 

Bahasa - Indonesia (id-ID)

 

 

x

x

x

x

x

 

x

x

x

x

 

 

 

Bahasa - Malaysia (ms-MS)

 

 

x

 

x

x

x

x

x

x

x

x

 

 

 
Chinese - Simplified (zh) x

x

  

 

 

 

   x

 

 

 

 

 

Limited

 

Chinese - Traditional (zh-TW)

x

x

 

 

 

 

 

x

 

 

 

 

 

Limited

 

Czech (cs)

 

 

x

x

x

x

x

 

x

x

x

x

 

 

 

Danish (da)

x

x

x

 

x

x

x

x

x

x

x

x

 

Limited

 

Dutch (nl)

Limited

 

x

 

x

x

x

x

x

x

x

x

 

Limited

 

English (en)

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

English - Australia (en-AU)

 

 

x

 

x

x

x

x

x

x

x

x

x

 

 

English - Europe (en-EU)

 

 

x

 

x

x

x

x

x

x

x

x

x

 

 

English - Singapore (en-SG)

 

 

x

 

x

x

x

x

x

x

x

x

x

 

 

English - South Africa (en-ZA)

 

 

x

 

x

x

x

x

x

x

x

x

x

 

 

English - United Kingdom (en-GB)

 

 

x

x

x

x

x

x

x

x

x

x

x

 

 

English - United States (en-US)

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

Filipino (Tagalog) (tl-TL)

 

 

x

x

x

x

x

 

x

x

x

x

 

 

 

Finnish (fi)

x

x

x

 

x

x

x

x

x

x

x

x

 

Limited

 

French (fr)

x

x

x

 

x

x

x

x

x

x

x

x

 

x

Limited

French - Canada (fr-CA)

x

x

x

 

x

x

x

x

x

x

x

x

 

Limited

Limited

German (de)

x

x

x

 

x

x

x

x

x

x

x

x

 

Limited

Limited

Greek (el)

 

 

x

x

x

x

x

 

x

x

x

x

 

 

 

Hungarian (hu)

 

 

x

x

x

x

x

 

x

x

x

x

 

 

 

Italian (it)

x

x

x

 

x

x

x

x

x

x

x

x

 

Limited

 

Japanese (ja)

x

x

 

 

 

 

 

x

 

 

 

 

 

x

 

Korean (ko)

x

x

 

 

 

 

 

x

 

 

 

 

 

x

 

Norwegian (nb)

x

x

x

 

x

x

x

x

x

x

x

x

 

Limited

 

Polish (pl)

Limited

 

x

 

x

x

x

x

x

x

x

x

 

Limited

 

Portuguese (pt)

x

x

x

 

x

x

x

x

x

x

x

x

 

x

 

Portuguese - Brazil (pt-BR)

x

x

x

 

x

x

x

x

 

 

 

 

 

x

 

Russian (ru)

Limited

x

 

 

 

 

 

x

 

 

 

 

 

 

 

Spanish (es)

x

x

x

x

x

x

x

x

x

x

x

x

 

x

Limited

Spanish - Mexico (es-MX)

 

 

x

x

x

x

x

x

x

x

x

x

 

 

 

Swedish (sv)

x

x

x

 

x

x

x

x

x

x

x

x

 

Limited

 

Thai (th-TH)

 

 

x

x

 

x

x

 

x

x

x

x

 

 

 

Turkish (tr-TR)

 

 

x

x

x

x

x

 

x

x

x

x

 

 

 

* Some supported languages might require additional configuration for your Calabrio ONE implementation. Consult with Calabrio Support to ensure the language you want to transcribe or redact is configured for you.

‡ Available for audio contacts only.

** For contacts imported into Calabrio ONE via the Generic Text Import API.

Adding additional languages or expanding current offerings requires collaboration with Calabrio. Contact your account representative for more information.