Localization and supported languages

NOTE   Information on this page applies to cloud deployments only. For information on localization and supported languages available to on-premises deployments, see the Calabrio ONE Installation Guide for On-Premises Deployment.

Different components of Calabrio ONE support different languages. Language support applies to these elements:

  • User interface
    • QM, WFM, Analytics, and Data Explorer
    • Mobile app for WFM
  • Documentation
    • Online help
    • PDF guides
  • Analytics
    • Transcription: Speech to text and transcription search.
    • Phrase hits: Identification of predefined phrases. Calabrio ONE can identify phrase hits based on both speech-to-text transcriptions of contacts and on phonetic analysis of the sounds that make up words.
    • Sentiment: Text-based sentiment analysis.
    • Predictions: Machine-learning predictions of evaluation scores and net promoter scores.
    • Text: Analytics for chat, email, agent notes, and social media.

Components of Calabrio ONE are available in these languages.

 

Language

 

UI

 

Mobile App

Analytics

 

Documentation

Transcription

Phrase Hits

Sentiment

Predictions

Text Analytics*

Simplified Chinese (zh) x

x

       

 

 

Traditional Chinese (zh-TW)

x

x

 

 

 

 

 

 

Danish (da)

x

x

 

 

 

 

x

 

Dutch (nl)

Limited

 

x

x

 

 

x

 

English (en)

x

x

x

x

x

x

x

x

Australian English (en-AU)

 

 

x

x

x

x

x

 

UK English (en-GB)

 

 

x

x

x

x

x

 

US English (en-US)

x

x

x

x

x

x

x

x

Finnish (fi)

x

x

 

 

 

 

x

 

French (fr)

x

x

x

x

 

 

x

 

Canadian French (fr-CA)

x

x

x

x

 

 

x

 

German (de)

x

x

x

x

 

 

x

 

Italian (it)

x

x

x

x

 

 

x

 

Japanese (ja)

x

x

 

 

 

 

 

 

Korean (ko)

x

x

 

 

 

 

 

 

Norwegian (nb)

x

x

 

 

 

 

x

 

Polish (pl)

Limited

 

 

 

 

 

x

 

Portuguese (pt)

x

x

 

 

 

 

x

 

Brazilian Portuguese (pt-BR)

x

x

x

x

 

 

x

 

Russian (ru)

Limited

x

 

 

 

 

 

 

Spanish (es)

x

x

x

x

 

 

x

 

Mexican Spanish (es-MX)

 

 

x

x

 

 

x

 

Swedish (sv)

x

x

 

 

 

 

x

 

* Text analytics is available for all languages that use Western characters.

Adding additional languages or expanding current offerings requires collaboration with Calabrio. Contact your account representative for more information.