Use the Analytics Configuration page to set up tenant-wide Analytics parameters for dashboard sharing, length of data retention, or data capture intervals.
- You have the Administer Analytics and Administer Tenant permissions
- You need Analytics dashboard(s) available if you choose to share them
Application Management > Analytics > Analytics Configuration
Select the Enable dashboard sharing check box to share Analytics dashboards. Dashboards that are shared can be viewed by all users.
Configure the length of data retention
Use the Analytics Data fields to configure the length of time in days, months, or years that you want to retain Analytics data.
When the Index Maintenance task runs, Calabrio ONE clears Analytics data that is older than the retention period you set.
NOTE By default, the Index Maintenance task runs at 2:00 AM. The system administrator can reschedule the Index Maintenance task to run at a different time on the Task Management page.
Reducing a retention period after it has been initially set can result in the deletion of data. Increasing a retention period will result in a larger use of storage space. Changing this value should be considered carefully. The default maximum data retention period is 24 months. However, your system administrator can raise or lower this default value as required for your company.
Set desktop capture interval
Use the Minutes field under Desktop Capture Data Upload to choose the interval, in minutes, at which desktop capture data is uploaded. The default interval is 10 minutes.
NOTE Desktop capture data is uploaded at the specified interval even if the user is not logged in.