Learn more about Calabrio ONE with TIP

With TIP, users receive timely contextual assistance based on their needs. This content sits within the application, giving users the advice they need when they need it. Use TIP to ease onboarding, learn about changes in the product, hear important announcements, and develop your Calabrio ONE skills.

Video Overview: TIP - Get Inspired (length 1:46)

Information in TIP varies based on the Calabrio ONE permissions you have. Agents do not see as much content as administrators.

Below is what a typical agent sees in TIP: only the onboarding tours relevant to that specific page in Calabrio ONE.

By contrast, below is what a typical administrator sees in TIP: in addition to the onboarding tours, administrators also see information about new features, announcements from Calabrio, and the TIP of the Month.

TIP cannot be turned off for individual users or roles.

Prerequisites

  • Your organization uses Calabrio ONE Cloud.

Page location

All pages > star icon (lower right corner of the page)

Procedures

Access TIP

  • Click the star icon (lower right corner of the page). TIP opens, showing up to four different sections.

    To do this Go to this section in TIP
    Take an orientation tour

    Get Started

    This section is designed for people new to Calabrio ONE. Tours vary by page and are tied to users’ permissions.

    Orientation tours are available in several languages based on the user’s browser settings. See Localization and supported languages for a list of available languages.
    Learn about new features

    Release Updates

    This section contains descriptions and tours of select new features. These updates are available only to users who have the permissions needed to use these new features. They are hidden from users who have only agent-type permissions.
    Stay current on information from Calabrio

    Announcements

    This section covers recent updates, events, and more. Most of these announcements are hidden from users who have only agent-type permissions.
    Develop your skills

    TIPs of the Month

    The monthly tips are designed to help people who have experience using Calabrio ONE take their knowledge to the next level. These updates are hidden from users who have only agent-type permissions.

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