Export contact metadata

You can export metadata for all the contacts in your filter results as a CSV file.

NOTE   Workforce Optimization administrators determine which metadata can be exported. Workforce Optimization includes only exportable metadata in the CSV file.


  • You have the View Contacts permission.
  • You have recordings within your scope.

Page location



Export contact metadata

  1. Filter contacts as desired. See Find contacts.
  2. (Optional) Add or remove columns from the page. The CSV download contains information from only the columns that are visible on the page. See Customize the columns on the Recordings page.
  3. Click the List options icon.
  4. Click Export table data to CSV. The file downloads to your device.

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