WFM People dataset
The WFM People dataset contains the following data:
Organization
| Data field | Definition |
|---|---|
| Business Unit Code | The Calabrio ONE database GUID for the business unit. |
|
Business Unit ID |
The Calabrio ONE database ID for the business unit. |
| Business Unit Name | The organizational unit at the top of the business hierarchy. It can contain one or more sites. |
| Site Code | The Calabrio ONE database GUID for the site. |
|
Site ID |
The Calabrio ONE database ID for the site. |
| Site Name | A site is a unit in the business hierarchy, belonging to a business unit and containing one or more teams. |
|
Sites |
The number of sites. |
| Team Code | The Calabrio ONE database GUID for a team. |
|
Team ID |
The Calabrio ONE database ID for the team. |
| Team Name |
The display name for the collection of agents. |
People
| Data field | Definition |
|---|---|
| Agent Skill Set Code | The Calabrio ONE database GUID for the agent skill set. |
| Agent Skill Set Name | A unique combination of assigned skills for an agent. |
| Employment End Date | The date when the person's employment ended in Calabrio ONE. |
| Employment Number |
This number associated with the person appears if your Calabrio ONE system is connected to your Human Resources Management System (HRMS). |
| Employment Start Date | The date when the person's employment started in Calabrio ONE. |
| Is Agent |
Whether or not the person is an agent. 1 = yes, 0 = no. |
| Is Person Deleted | Whether or not a person is deleted. 1 = yes, 0 = no. |
| Is User | Whether or not a person is a user in WFM. 1 = yes, 0 = no. |
| People | A distinct count of Person IDs. The unique number of people (persons). |
| Person Code |
The unique ID of a WFM person. |
|
Person Contract Code |
The Calabrio ONE database GUID of the person contract. |
|
Person Contract Name |
The display name of the person contract. |
|
Person Email |
The user's email address. |
|
Person First Name |
The user's first name. |
|
Person ID |
The Calabrio ONE database ID for the person. This field can be helpful if your organization has multiple people with the same name. |
|
Person Last Name |
The user's last name. |
|
Person Name |
The full name of the agent in the WFM system. A person is considered to be an agent if he/she belongs to a team. The person code/ID connected is a unique identifier for the person in the WFM system regardless of person period. |
|
Person Note |
This data comes from an open-text field in the People module. |
|
Person Parttime % |
The percentage of a full-time schedule that a part-time agent works. For example, an agent who works half time has a parttime % of .5. |
|
Person Period End Date |
Time subject for the end date for a work period for an agent. |
|
Person Period End Date (Agent Local) |
The end date for the person period, as it appears in the agent's local time. |
|
Person Period Note |
A comment that is added to the person period. This data comes from an open-text field in the People module. |
|
Person Period Start Date |
Time subject for the start date for a work period for an agent. |
|
Person Period Start Date (Agent Local) |
The start date for the person period, as it appears in the agent's local time. |
|
Person Periods |
A distinct count of person IDs. |
|
Person Timezone |
The timezone associated with the user's WFM settings. |
System
| Data field | Definition |
|---|---|
| system_person_code |
The unique ID of a WFM person. |
| system_realm_id |
The Calabrio ONE database ID for the Calabrio realm that the tenant is in. |
| system_team_code | The Calabrio ONE database GUID for a team. |
| system_tenant_id |
The Calabrio ONE database ID for the tenant. |