Enable the Desktop Analytics extension in your browser

Smart Desktop must be installed on your computer and activated before you can mark fields. Users who have permission to administer fields for Desktop Analytics using the Field Manager page and on the agents’ desktops where Smart Desktop is installed must have the appropriate Desktop Analytics browser plug-in configured for the browser they use.

Prerequisites

Your organization has either the Desktop Analytics license or the full Analytics license.
Smart Desktop is installed and activated on your computer.

Procedures

Enable the Desktop Analytics extension in Firefox

The first time you log in to Calabrio ONE using Firefox, you see a dialog box telling you to install the Calabrio Browser Extension. Select Allow this installation and click Continue. No further action is required.

Enable the Desktop Analytics plug-in in Microsoft Edge Chromium

In Edge Chromium, go to https://chrome.google.com/webstore/detail/calabrio-analytics-plugin/hecgknieibccghjmmhhckdfeobjoffdf and click Add to Chrome.

Enable the Desktop Analytics plug-in in Chrome

The Chrome extension can be downloaded or installed through GPO settings. Download and install the Calabrio Analytics Plug-in, version 0.2.0.4. The plug-in is located at:

https://chrome.google.com/webstore/detail/calabrio-analytics-plugin/hecgknieibccghjmmhhckdfeobjoffdf

NOTE If clicking the link does not work, copy the URL and paste it into your browser.

Enable the Desktop Analytics plug-in for UJET in Chrome

If your organization uses a UJET ACD integration, download and install the Calabrio Analytics Plug-in for Chrome and Edge located at:

https://chrome.google.com/webstore/detail/calabrio-analytics-plugin/okdioijepllfiikhggnnilpfalcancmk