WFM Schedule Preferences dataset
The WFM Schedule Preferences dataset contains the following data:
Absence
| Data field | Definition |
|---|---|
| Absence In Contract Time Name | The display name for the absence in contract time. |
| Absence In Paid Time Name | The display name for the absence in paid time. |
| Absence In Work Time Name | The display name for the absence in work time. |
| Absence Status | Whether the absence type is Active or Deleted. |
| Absence Type | All absence types that could be added to schedules in the WFM system. Status property shows if the absence is active or deleted in the system. |
| Absence Type Code | The Calabrio ONE database GUID for the absence type. |
|
Absence Type Short Name |
An abbreviation for the absence type that is configured in WFM. |
|
Is Absence In Contract Time |
Whether or not the absence is in contract time. 1 = yes, 0 = no. |
|
Is Absence In Paid Time |
Whether or not the absence is in paid time. 1 = yes, 0 = no. |
|
Is Absence In Work Time |
Whether or not the absence is in work time. 1 = yes, 0 = no. |
|
Is Absence Type Deleted |
Whether or not the absence type is deleted. 1 = yes, 0 = no. |
Day Off
| Data field | Definition |
|---|---|
| Day Off ID | The Calabrio ONE database ID for the day off. |
| Day Off Name | All day-off types available in the system. A day off is a scheduled non-work day, or weekly resting day, for an agent during a period. |
| Day Off Short Name | An abbreviation for the day off that is configured in WFM. |
Organization
| Data field | Definition |
|---|---|
| Business Unit Code | The Calabrio ONE database GUID for the business unit. |
| Business Unit Name | The organizational unit at the top of the business hierarchy. It can contain one or more sites. |
| Site Code | The Calabrio ONE database GUID for the site. |
| Site Name | A site is a unit in the business hierarchy, belonging to a business unit and containing one or more teams. |
|
Team Code |
The Calabrio ONE database GUID for a team. |
|
Team Name |
The display name for the collection of agents. |
Person
| Data field | Definition |
|---|---|
| Agent Skill Set Code | The Calabrio ONE database GUID for the agent skill set. |
| Agent Skill Set Name | A unique combination of assigned skills for an agent. |
|
Employment End Date |
The date when the person's employment ended in Calabrio ONE. |
| Employment Number |
This number associated with the person appears if your Calabrio ONE system is connected to your Human Resources Management System (HRMS). |
| Employment Start Date | The date when the person's employment started in Calabrio ONE. |
| First Name | The user's first name. |
| Is Agent |
Whether or not the person is an agent. 1 = yes, 0 = no. |
|
Is Person Deleted |
Whether or not a person is deleted. 1 = yes, 0 = no. |
|
Is User |
Whether or not a person is a user in WFM. 1 = yes, 0 = no. |
|
Last Name |
The user's last name. |
|
Person Code |
The unique ID of a WFM person. |
|
Person Contract Code |
The Calabrio ONE database GUID of the person contract. |
|
Person Contract Name |
The display name of the person contract. |
|
Person Email |
The user's email address. |
|
Person Name |
The full name of the agent in the WFM system. A person is considered to be an agent if he/she belongs to a team. The person code/ID connected is a unique identifier for the person in the WFM system regardless of person period. |
|
Person Note |
This data comes from an open-text field in the People module. |
|
Person Parttime % |
The percentage of a full-time schedule that a part-time agent works. For example, an agent who works half time has a parttime % of .5. |
|
Person Period Note |
A comment that is added to the person period. This data comes from an open-text field in the People module. |
|
Person Timezone |
The timezone associated with the user's WFM settings. |
Preference Type
| Data field | Definition |
|---|---|
| Preference Type ID |
The Calabrio ONE database ID for the preference type. |
| Preference Type Name | Preferences are used to allow agents to give input regarding their desired shifts. The preferences may concern work shifts within a shift category. It is also possible to allow the agents to enter preferences regarding days off or absences such as vacation. |
Scenario
| Data field | Definition |
|---|---|
| Is Default Scenario | Whether or not the scenario is the default. 1 = yes, 0 = no. |
| Is Scenario Deleted | Whether or not a scenario is deleted. 1 = yes, 0 = no. |
|
Scenario Code |
The Calabrio ONE database GUID for the scenario. |
|
Scenario Name |
Scenarios are used to test the consequences different factors have on staffing. A schedule can be created in any scenario, but for it to be published and visible for agents, it has to be in the default scenario. Requests by agents are only visible in the default scenario. |
|
Scenario Name (Business Unit) |
The name of the scenario with the name of the business unit in parentheses after it. |
|
Scenario Status |
Whether the scenario is Active or Deleted. |
Schedule Preferences
| Data field | Definition |
|---|---|
| Preference Must Haves | The number of preferences that are particularly important to the agent. Days that an agent have selected as must-have days are marked with a heart. |
| Preferences Fulfilled | The number of preferences fulfilled during a specific time period. The preference is counted as fulfilled when the agent is scheduled according to the preference. |
| Preferences Fulfilled (%) | The percentage of preferences fulfilled during a specific time period. The preference is counted as fulfilled when the agent is scheduled according to the preference. |
| Preferences Requested | The number of preferences made by agents during a specific time period. |
| Preferences Unfulfilled | The number of preferences that were unfulfilled when scheduling during a specific time period. The preference is counted as unfulfilled when the agent is scheduled and the shift scheduled is not according to the agent's preference. |
| Preferences Unfulfilled (%) | The percentage of preferences that were unfulfilled when scheduling during a specific time period. The preference is counted as unfulfilled when the agent is scheduled and the shift scheduled is not according to the agent's preference. |
|
Shift Start Date |
|
Shift Category
| Data field | Definition |
|---|---|
| Is Shift Category Deleted | Whether or not a shift category is deleted. 1 = yes, 0 = no. |
| Shift Category ID | A shift category is a group page for shifts. The shift categories are used for preferences, rotations, fairness, and shift category limitations. |
| Shift Category Name | A shift category is a group page for shifts. The shift categories are used for preferences, rotations, fairness, and shift category limitations. |
| Shift Category Short Name | The abbreviation for the shift category that your organization configures in WFM. |
| Shift Category Status | Whether the shift category is Active or Deleted. |
System
| Data field | Definition |
|---|---|
| system_person_code |
The unique ID of a WFM person. |
| system_realm_id |
The Calabrio ONE database ID for the Calabrio realm that the tenant is in. |
| system_team_code | The Calabrio ONE database GUID for a team. |
| system_tenant_id |
The Calabrio ONE database ID for the tenant. |