Evaluators
Evaluators assess interactions by agents with customers. They might also write evaluation questions or ensure consistency among other evaluators.
Evaluate interactions
- Access interactions assigned to you
- Find interactions
- Customize the columns on the Recordings page
- Play interactions
- Download interactions on demand
- Skip forward and back in a recording
- Listen to an audio interaction
- About silence and talk over events
- Watch the screen capture of an interaction
- View agent actions for an interaction
- Explore data associated with an interaction
- Edit custom metadata associated with an interaction
- Read an email interaction
- Read a text interaction
- Read the transcription of an audio recording
- View phrase analytics for an interaction
- View the sentiment for an interaction
- Evaluate an interaction
- Play and evaluate contacts with the Accessible Contact Evaluator (ACE)