Evaluators
Evaluators assess contacts by agents with customers. They might also write evaluation questions or ensure consistency among other evaluators.
Evaluate contacts
- Access contacts assigned to you
- Find contacts
- Customize the columns on the Recordings page
- Play contacts
- Download contacts on demand
- Skip forward and back in a recording
- Listen to an audio contact
- About silence and talk over events
- Watch the screen capture of a contact
- View agent actions for a contact
- Explore data associated with a contact
- Edit custom metadata associated with a contact
- Read an email contact
- Read a text contact
- Read the transcription of an audio recording
- View phrase analytics for a contact
- View the sentiment for a contact
- Evaluate a contact
- Play and evaluate contacts with the Accessible Contact Evaluator (ACE)