Bot Analytics

Calabrio ONE Bot Analytics is a complete AI bot analytics platform that empowers chatbot teams from digital product owners, to chatbot operators, conversation designers, and digital analysts. Bot Analytics allows you to monitor and improve the performance and quality of your conversational AI products. The Bot Analytics features and pages you can access in Calabrio ONE are determined by your license and permission. See Manage roles and permissions for QM, Analytics, and Insights to learn more. Use the Bot Analytics glossary to familiarize yourself with terminology.

NOTE   View the help topics below to learn how to configure and effectively use Bot Analytics. Click the expand icon in the top right to expand all of the sections below.

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Contact Calabrio Support Services for technical support.