Read the transcription of an audio recording
In the Transcription panel, you can review the transcription of an audio recording.
Contact Type: Call
Contact Content: Has Transcription
Licenses Required: Calabrio ONE Access
Permissions Required: View Contacts, View Speech to Text Analytics
The panel displays this transcription as text bubbles. When you play back a recording, Calabrio ONE highlights the text bubble of the current speaker. You can click a specific text bubble to skip to it. You can also click the Options icon to take the following actions:
- Find—Search the transcription.
- Print—Print the transcription.
Phrase hits from Speech-to-Text Analytics tasks are highlighted in yellow. The color and position of the text bubbles vary based on the type of recording.
| Color | Recording Type | Description |
|---|---|---|
|
|
Stereo |
Text bubbles for the inbound audio stream are blue and right-aligned, and text bubbles for the outbound stream are gray and left-aligned. |
|
|
Mono |
Text bubbles for the audio stream are blue and left-aligned. |
If you have Calabrio Analytics features installed, the text bubbles also include icons that represent any associated negative or positive sentiment scores.
Related topics
- View the sentiment for a contact
- Create Analytics tasks—Configure Calabrio ONE to transcribe contacts
- Search for words in transcribed audio—Search all your organization’s transcribed contacts at once