About performance comparison

The Performance Comparison page provides a comparison of how your bot performs, which enables optimization teams to focus on any under-performing areas or anomalies.

Prerequisites

• You have a Bot Analytics license.

• You have the View VAA Performance Comparison permission.

Page location

Bot Analytics > Virtual Agent Analytics > Performance Comparison

Performance comparison metrics

The performance comparison metrics include virtual agent volumes, contained conversations, handed-off conversations, corpus, response, feedback, issues, and natural language understanding (NLU) training. You can also filter by language, channel, or date range.