About the overview page

The Virtual Agent Analytics Overview page highlights key drivers of a virtual agent's overall performance and offers the following benefits:

• Allows bot management teams to have a high-level view of any under-performing areas.

• Highlights key metrics such as natural language understanding (NLU), corpus, contained conversation, handed-off conversation, customer feedback, and targets for each of these.

Prerequisites

• You have a Bot Analytics license.

• You have the View VAA Overview permission.

Page location

Bot Analytics > Virtual Agent Analytics > Overview

Procedure

• Click on the legend items to show or hide trends from your view and take a closer look.