Download contacts on demand

Some call contact data (audio and/or screen recordings) might be initially unavailable when you double-click to play back a call due to the data storage state.

If any or all of a call recording is unavailable, you are prompted to choose whether to play the portion that is immediately available or to download the portion that is unavailable. A dialog box containing information about Audio Storage and Screen Storage indicates the state of each component:

  • N/A—There is no audio or screen data associated with this contact.
  • Cold Storage—The data is in cold storage. There might be a delay for retrieving the data.
  • Immediate Storage—The data is available for immediate playback.

If you choose to download the portions that are unavailable, you are notified when the recording is available.