About aggregated metrics
The aggregated metrics page provides the averages of conversation analytics metrics across all conversation topics.
Prerequisites
- You have a Bot Analytics license.
- You have the View Aggregated Metrics permission.
Page location
Bot Analytics > Conversation Analytics > Aggregated Metrics
Purposes of aggregated metrics
You can use aggregated metrics for the following purposes:
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Viewing trends on the Key Performance Indicators (KPIs) across all conversation topics
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Understanding detailed trends over time
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Viewing trends by metrics, such as volume, containment rate, average handle time, average response time, positive sentiment, negative sentiment, and average hand-offs
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Determining changes in metrics compared to the previous period