Explore data associated with an interaction

The sections in the Details panel enable you to explore several categories of data associated with the contact.

Contact Type: Any

Contact Content: Any

Licenses Required: QM, CR, Calabrio ONE Access

Permissions Required: View Contacts

The sections available depend on your role, the contact type and contents, and the features enabled in Calabrio ONE.

NOTE   You cannot play back associated contacts that are not within your scope. The system displays an error message for calls that are out of your scope.