Read the summary of a contact

The Data Insights panel in the Media Player summarizes calls in 150 words or fewer.


  • Your organization has Calabrio Call Recording or QM with the additional Interaction Summary license.
  • An administrator has created an ongoing Analytics speech-to-text task with Interaction Summary enabled (see Create Analytics tasks).
  • You have the View Contacts and View Speech to Text Analytics permissions.
  • You have recordings within your scope.
  • The contact has a transcript.

Page location

Interactions > Double-click a contact > Data Insights panel


Copy a summary

  • Click the Copy icon.

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