Read the summary of a contact

The Data Insights panel in the Media Player summarizes calls in 150 words or fewer.

Prerequisites

• Your organization has one of these license combinations:
  • A full Analytics license with the additional Interaction Summary license
  • Compliance Recording (CR) with the additional Analytics Lite license
  • QM with the additional Analytics Lite license
• An administrator has created an ongoing Analytics speech-to-text task with Interaction Summary enabled (see Create Analytics tasks).
• You have the View Contacts and View Speech to Text Analytics permissions.
• You have recordings within your scope.
• The contact has a transcript.

Page location

Interactions > Double-click a contact > Data Insights panel

Procedures

Copy a summary

• Click the Copy icon.

Related topics

• Play contacts
• Read the transcription of an audio recording
• Create Analytics tasks—Create an ongoing task with Interaction Summary enabled.