Read the summary of a contact
The Data Insights panel in the Media Player summarizes calls in 150 words or fewer.
Prerequisites
- Your organization has Calabrio Call Recording or QM with the additional Interaction Summary license.
- An administrator has created an ongoing Analytics speech-to-text task with Interaction Summary enabled (see Create Analytics tasks).
- You have the View Contacts and View Speech to Text Analytics permissions.
- You have recordings within your scope.
- The contact has a transcript.
Page location
Interactions > Double-click a contact > Data Insights panel
Procedures
Copy a summary
Related topics
- Play contacts
- Read the transcription of an audio recording
- Create Analytics tasks—Create an ongoing task with Interaction Summary enabled.