Skip forward and back in a recording

The Timeline panel allows you to control the playback of an audio or screen recording.

Contact Type: Call, Screen Only

Contact Content: Has Voice, Has Screen

Licenses Required: CR, QM, Calabrio ONE Access

Permissions: View Contacts

Drag the slider in the timeline to move forward or backward to specific points in the recording.

A red progress line in the energy bar lines up with the slider as the recording plays. This allows you to see how the recording matches the data in any of the following panels that are available to you:

  • Audio
  • Sentiment
  • Phrase Hits
  • Desktop