Schedulers
Schedulers build and optimize the contact center schedules.
Schedule tips and tricks
- Review agent details
- Sort schedules
- Filter agents
- Find an agent
- Add schedule notes
- Tag schedule days
- Lock schedule days
- Write-protect schedules
- Work with different time zones
- View scheduled time
- Select on what level to view schedules
- About the schedule information symbols
- About keyboard shortcuts in WFM
- Review schedule history
- Customize the Quick access toolbar
Access standard reports
- Standard reports