Handle business rule conflicts

When you perform a schedule change that breaks a business rule defined for your organization, the Business rule conflict window is shown. It shows warnings for example if your change would break the nightly rest or cause the maximum weekly work time for an agent to be exceeded. See Follow up on validation warnings for a full list of situations that are flagged as a business rule conflict.

The Business rule conflict window contains a list of the agents that are affected and what the issue is. Go through the list and decide to either go through with the changes or cancel the changes.

Prerequisites

This feature is available to Calabrio GovSuite users.

  • You have the Schedules permission.
  • You have the Global functions > View schedules permission.
  • You have the Global functions > Modify schedules permission and the underlying Modify assignment permission.
  • The Validations button is selected.

Page location

Client > Schedules > Open schedule

Procedures

Handle business rule conflicts

  1. Review the list of warnings.

  2. If the type of warning is not relevant for you, select the Always override these errors check box.

    This setting only applies to you and the ongoing session. The next time you open the Schedules module, all warnings are shown again.

  3. Decide to click OK to apply your changes despite the warnings, or click Cancel to not apply the changes.

    If you decide to apply your changes, validation warnings are shown in the Schedule view for the days where the business rules are broken.

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