Keyboard shortcuts in WFM
This topic lists the keyboard shortcuts used for WFM in the web tools and the WFM client.
NOTE When using the Schedules tool on macOS, use ⌥ instead of Alt.
Web tools
Schedules | |
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Enter |
Open organization search or start search. |
Tab |
Move selection of for example button, check box, or menu. |
Space |
Select for example a site or team, to expand a site, or switch between AM and PM when using US culture settings. |
Esc |
Close menus. |
Alt+T |
Add activity. |
Alt+P |
Add personal activity. |
Alt+Q |
Add part-day absence. |
Alt+A |
Add full-day absence. |
Alt+O |
Add overtime activity. |
Alt+D |
Add day off. |
Alt+I |
Move overlapped activities which are not overwritable. |
Alt+E |
Move shift. |
Alt+X |
Remove activity. |
Alt+R |
Remove absence. |
Alt+B |
Remove day off. |
Alt+H |
Replace activity. |
Alt+L |
Replace absence. |
Ctrl+Z |
Undo. See Make schedule changes (Schedules tool) for more information on the requirements for the Undo function. |
Requests | |
---|---|
Enter |
Open organization search or start search. |
Tab |
Move selection of button, check box or menu. |
Space |
Select, for example select a site or team or select to expand a site. |
Esc |
Close menus. |
WFM client
Commonly used shortcuts | |
---|---|
Ctrl+A |
Select all. |
Ctrl+C |
Copy. |
Ctrl+S |
Save. |
Ctrl+V |
Paste. |
Del |
Delete. |
Shift+End |
Select all cells from the selected cell to the end of the row. |
Shift+Home |
Select all cells from the selected cell to the start of the row. |
Shift+Down/Up/Left/Right |
Select cells from the selected cell and one step in the chosen direction. |
Shift+Ctrl+Down/Up/Left/Right |
Select all cells from the selected cell to the end of the row or column in the chosen direction. |
Navigation | |
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Ctrl+1 |
Navigate to People. |
Ctrl+2 |
Navigate to Forecasts. |
Ctrl+3 |
Navigate to Shifts. |
Ctrl+4 |
Navigate to Schedules. |
Ctrl+5 |
Navigate to Intraday. |
Ctrl+6 |
Navigate to Reports. |
Ctrl+7 |
Navigate to Budgets. |
Ctrl+8 |
Navigate to Performance Manager. |
Ctrl+9 |
Navigate to Payroll Integration. |
People module | |
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Ctrl+F |
Find. |
Shifts module | |
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Ctrl+N |
New. |
Ctrl+R |
Refresh. |
F2 |
Rename. |
F5 |
Update. |
Schedules module | |
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F12 |
Schedule. |
F11 |
Optimize. |
Alt+A |
Add absence. |
Alt+F |
Add day off. |
Alt+T |
Add activity. |
Alt+O |
Add overtime. |
Alt+P |
Add personal activity. |
Alt+R |
Add preference. |
Alt+H |
Add hourly availability. |
Alt+G |
Add overtime availability. |
Alt+X |
Cut special. |
Alt+V |
Paste special. |
Alt+Del |
Delete special. |
Ctrl+X |
Cut. |
Ctrl+D |
Paste personal shift. |
Ctrl+F |
Find. |
Ctrl+H |
Schedule history. |
Ctrl+I |
Agent info. |
Ctrl+Z |
Undo. |
Ctrl+Y |
Redo. |
The shift editor in the Schedules module | |
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Alt+Down |
Move down. |
Alt+Up |
Move up. |
Alt+M |
Create meeting. |
Ctrl+E |
Edit meeting. |
Ctrl+R |
Remove selected participants from the meeting. |
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