Keyboard shortcuts in WFM
This topic lists the keyboard shortcuts used for WFM in the web tools and the WFM client.
NOTE When using the Schedules tool on macOS, use ⌥ instead of Alt.
Web tools
| Schedules | |
|---|---|
|
Enter |
Open organization search or start search. |
|
Tab |
Move selection of for example button, check box, or menu. |
|
Space |
Select for example a site or team, to expand a site, or switch between AM and PM when using US culture settings. |
|
Esc |
Close menus. |
|
Alt+T |
Add activity. |
|
Alt+P |
Add personal activity. |
|
Alt+Q |
Add part-day absence. |
|
Alt+A |
Add full-day absence. |
|
Alt+O |
Add overtime activity. |
|
Alt+D |
Add day off. |
|
Alt+I |
Move overlapped activities which are not overwritable. |
|
Alt+E |
Move shift. |
|
Alt+X |
Remove activity. |
|
Alt+R |
Remove absence. |
|
Alt+B |
Remove day off. |
|
Alt+H |
Replace activity. |
|
Alt+L |
Replace absence. |
|
Ctrl+Z |
Undo. See Make schedule changes (Schedules tool) for more information on the requirements for the Undo function. |
| Teams | |
|---|---|
|
Enter |
Open organization search or start search. |
|
Tab |
Move selection of for example button, check box, or menu. |
|
Space |
Select for example a site or team, to expand a site, or switch between AM and PM when using US culture settings. |
|
Esc |
Close menus. |
|
Alt+A |
Add absence. |
|
Alt+T |
Add activity. |
|
Alt+N |
Add meeting. |
|
Alt+D |
Edit meeting. |
|
Alt+P |
Add personal activity. |
|
Alt+O |
Add overtime activity. |
|
Alt+F |
Add day off. |
|
Alt+M |
Move activity. |
|
Alt+I |
Move overlapped activities which are not overwritable. |
|
Alt+E |
Move shift. |
|
Alt+S |
Swap shift. |
|
Alt+H |
Replace activity. |
|
Alt+R |
Remove absence. |
|
Alt+X |
Remove activity. |
|
Alt+B |
Remove day off. |
|
Alt+K |
Remove shift. |
|
Alt+C |
Edit shift category. |
|
Alt+U |
Undo. See Make schedule changes (Teams tool) for more information on the requirements for the Undo function. |
| Requests | |
|---|---|
|
Enter |
Open organization search or start search. |
|
Tab |
Move selection of button, check box or menu. |
|
Space |
Select, for example select a site or team or select to expand a site. |
|
Esc |
Close menus. |
WFM client
| Commonly used shortcuts | |
|---|---|
|
Ctrl+A |
Select all. |
|
Ctrl+C |
Copy. |
|
Ctrl+S |
Save. |
|
Ctrl+V |
Paste. |
|
Del |
Delete. |
|
Shift+End |
Select all cells from the selected cell to the end of the row. |
|
Shift+Home |
Select all cells from the selected cell to the start of the row. |
|
Shift+Down/Up/Left/Right |
Select cells from the selected cell and one step in the chosen direction. |
|
Shift+Ctrl+Down/Up/Left/Right |
Select all cells from the selected cell to the end of the row or column in the chosen direction. |
| Navigation | |
|---|---|
|
Ctrl+1 |
Navigate to People. |
|
Ctrl+2 |
Navigate to Forecasts. |
|
Ctrl+3 |
Navigate to Shifts. |
|
Ctrl+4 |
Navigate to Schedules. |
|
Ctrl+5 |
Navigate to Intraday. |
|
Ctrl+6 |
Navigate to Reports. |
|
Ctrl+7 |
Navigate to Budgets. |
|
Ctrl+8 |
Navigate to Performance Manager. |
|
Ctrl+9 |
Navigate to Payroll Integration. |
| People module | |
|---|---|
|
Ctrl+F |
Find. |
| Shifts module | |
|---|---|
|
Ctrl+N |
New. |
|
Ctrl+R |
Refresh. |
|
F2 |
Rename. |
|
F5 |
Update. |
| Schedules module | |
|---|---|
|
F12 |
Schedule. |
|
F11 |
Optimize. |
|
Alt+A |
Add absence. |
|
Alt+F |
Add day off. |
|
Alt+T |
Add activity. |
|
Alt+O |
Add overtime. |
|
Alt+P |
Add personal activity. |
|
Alt+R |
Add preference. |
|
Alt+H |
Add hourly availability. |
|
Alt+G |
Add overtime availability. |
|
Alt+X |
Cut special. |
|
Alt+V |
Paste special. |
|
Alt+Del |
Delete special. |
|
Ctrl+X |
Cut. |
|
Ctrl+D |
Paste personal shift. |
|
Ctrl+F |
Find. |
|
Ctrl+H |
Schedule history. |
|
Ctrl+I |
Agent info. |
|
Ctrl+Z |
Undo. |
|
Ctrl+Y |
Redo. |
| The shift editor in the Schedules module | |
|---|---|
|
Alt+Down |
Move down. |
|
Alt+Up |
Move up. |
|
Alt+M |
Create meeting. |
|
Ctrl+E |
Edit meeting. |
|
Ctrl+R |
Remove selected participants from the meeting. |
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