Keyboard shortcuts in WFM

This topic lists the keyboard shortcuts used for WFM in the web tools and the WFM client.

NOTE   When using the Schedules or Teams tools on macOS, use ⌥ instead of Alt.

Web tools

Keyboard shortcuts in Schedules
Schedules  

Enter

Open organization search or start search.

Tab

Move selection of for example button, check box, or menu.

Space

Select for example a site or team, to expand a site, or switch between AM and PM when using US culture settings.

Esc

Close menus.

Alt+T

Add activity.

Alt+P

Add personal activity.

Alt+Q

Add part-day absence.

Alt+A

Add full-day absence.

Alt+O

Add overtime activity.

Alt+D

Add day off.

Alt+I

Move overlapped activities which are not overwritable.

Alt+E

Move shift.

Alt+X

Remove activity.

Alt+R

Remove absence.

Alt+H

Replace activity.

Alt+L

Replace absence.

Ctrl+Z

Undo. See Make schedule changes (Schedules tool) for more information on the requirements for the Undo function.

Keyboard shortcuts in Teams
Teams  

Enter

Open organization search or start search.

Tab

Move selection of for example button, check box, or menu.

Space

Select for example a site or team, to expand a site, or switch between AM and PM when using US culture settings.

Esc

Close menus.

Alt+A

Add absence.

Alt+T

Add activity.

Alt+N

Add meeting.

Alt+D

Edit meeting.

Alt+P

Add personal activity.

Alt+O

Add overtime activity.

Alt+F

Add day off.

Alt+M

Move activity.

Alt+I

Move overlapped activities which are not overwritable.

Alt+E

Move shift.

Alt+S

Swap shift.

Alt+H

Replace activity.

Alt+R

Remove absence.

Alt+X

Remove activity.

Alt+B

Remove day off.

Alt+K

Remove shift.

Alt+C

Edit shift category.

Alt+U

Undo. See Make schedule changes (Teams tool) for more information on the requirements for the Undo function.

Keyboard shortcuts in Requests
Requests  

Enter

Open organization search or start search.

Tab

Move selection of button, check box or menu.

Space

Select, for example select a site or team or select to expand a site.

Esc

Close menus.

WFM client

Keyboard shortcuts in the WFM client
Commonly used shortcuts  

Ctrl+A

Select all.

Ctrl+C

Copy.

Ctrl+S

Save.

Ctrl+V

Paste.

Del

Delete.

Shift+End

Select all cells from the selected cell to the end of the row.

Shift+Home

Select all cells from the selected cell to the start of the row.

Shift+Down/Up/Left/Right

Select cells from the selected cell and one step in the chosen direction.

Shift+Ctrl+Down/Up/Left/Right

Select all cells from the selected cell to the end of the row or column in the chosen direction.

Keyboard shortcuts for navigation in the WFM client
Navigation  

Ctrl+1

Navigate to People.

Ctrl+2

Navigate to Forecasts.

Ctrl+3

Navigate to Shifts.

Ctrl+4

Navigate to Schedules.

Ctrl+5

Navigate to Intraday.

Ctrl+6

Navigate to Reports.

Ctrl+7

Navigate to Budgets.

Ctrl+8

Navigate to Performance Manager.

Ctrl+9

Navigate to Payroll Integration.

Keyboard shortcuts in the People module
People module  

Ctrl+F

Find.

Keyboard shortcuts in the Shifts module
Shifts module  

Ctrl+N

New.

Ctrl+R

Refresh.

F2

Rename.

F5

Update.

Keyboard shortcuts in the Schedules module
Schedules module  

F12

Schedule.

F11

Optimize.

Alt+A

Add absence.

Alt+F

Add day off.

Alt+T

Add activity.

Alt+O

Add overtime.

Alt+P

Add personal activity.

Alt+R

Add preference.

Alt+H

Add hourly availability.

Alt+G

Add overtime availability.

Alt+X

Cut special.

Alt+V

Paste special.

Alt+Del

Delete special.

Ctrl+X

Cut.

Ctrl+D

Paste personal shift.

Ctrl+F

Find.

Ctrl+H

Schedule history.

Ctrl+I

Agent info.

Ctrl+Z

Undo.

Ctrl+Y

Redo.

Keyboard shortcuts in the shift editor
The shift editor in the Schedules module  

Alt+Down

Move down.

Alt+Up

Move up.

Alt+M

Create meeting.

Ctrl+E

Edit meeting.

Ctrl+R

Remove selected participants from the meeting.

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