Keyboard shortcuts in WFM
This topic lists the keyboard shortcuts used for WFM in the web tools and the WFM client.
NOTE When using the Schedules or Teams tools on macOS, use ⌥ instead of Alt.
Web tools
Schedules | |
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Enter |
Open organization search or start search. |
Tab |
Move selection of for example button, check box, or menu. |
Space |
Select for example a site or team, to expand a site, or switch between AM and PM when using US culture settings. |
Esc |
Close menus. |
Alt+T |
Add activity. |
Alt+P |
Add personal activity. |
Alt+Q |
Add part-day absence. |
Alt+A |
Add full-day absence. |
Alt+O |
Add overtime activity. |
Alt+D |
Add day off. |
Alt+I |
Move overlapped activities which are not overwritable. |
Alt+E |
Move shift. |
Alt+X |
Remove activity. |
Alt+R |
Remove absence. |
Alt+B |
Remove day off. |
Alt+H |
Replace activity. |
Alt+L |
Replace absence. |
Ctrl+Z |
Undo. See Make schedule changes (Schedules tool) for more information on the requirements for the Undo function. |
Teams | |
---|---|
Enter |
Open organization search or start search. |
Tab |
Move selection of for example button, check box, or menu. |
Space |
Select for example a site or team, to expand a site, or switch between AM and PM when using US culture settings. |
Esc |
Close menus. |
Alt+A |
Add absence. |
Alt+T |
Add activity. |
Alt+N |
Add meeting. |
Alt+D |
Edit meeting. |
Alt+P |
Add personal activity. |
Alt+O |
Add overtime activity. |
Alt+F |
Add day off. |
Alt+M |
Move activity. |
Alt+I |
Move overlapped activities which are not overwritable. |
Alt+E |
Move shift. |
Alt+S |
Swap shift. |
Alt+H |
Replace activity. |
Alt+R |
Remove absence. |
Alt+X |
Remove activity. |
Alt+B |
Remove day off. |
Alt+K |
Remove shift. |
Alt+C |
Edit shift category. |
Alt+U |
Undo. See Make schedule changes (Teams tool) for more information on the requirements for the Undo function. |
Requests | |
---|---|
Enter |
Open organization search or start search. |
Tab |
Move selection of button, check box or menu. |
Space |
Select, for example select a site or team or select to expand a site. |
Esc |
Close menus. |
WFM client
Commonly used shortcuts | |
---|---|
Ctrl+A |
Select all. |
Ctrl+C |
Copy. |
Ctrl+S |
Save. |
Ctrl+V |
Paste. |
Del |
Delete. |
Shift+End |
Select all cells from the selected cell to the end of the row. |
Shift+Home |
Select all cells from the selected cell to the start of the row. |
Shift+Down/Up/Left/Right |
Select cells from the selected cell and one step in the chosen direction. |
Shift+Ctrl+Down/Up/Left/Right |
Select all cells from the selected cell to the end of the row or column in the chosen direction. |
Navigation | |
---|---|
Ctrl+1 |
Navigate to People. |
Ctrl+2 |
Navigate to Forecasts. |
Ctrl+3 |
Navigate to Shifts. |
Ctrl+4 |
Navigate to Schedules. |
Ctrl+5 |
Navigate to Intraday. |
Ctrl+6 |
Navigate to Reports. |
Ctrl+7 |
Navigate to Budgets. |
Ctrl+8 |
Navigate to Performance Manager. |
Ctrl+9 |
Navigate to Payroll Integration. |
People module | |
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Ctrl+F |
Find. |
Shifts module | |
---|---|
Ctrl+N |
New. |
Ctrl+R |
Refresh. |
F2 |
Rename. |
F5 |
Update. |
Schedules module | |
---|---|
F12 |
Schedule. |
F11 |
Optimize. |
Alt+A |
Add absence. |
Alt+F |
Add day off. |
Alt+T |
Add activity. |
Alt+O |
Add overtime. |
Alt+P |
Add personal activity. |
Alt+R |
Add preference. |
Alt+H |
Add hourly availability. |
Alt+G |
Add overtime availability. |
Alt+X |
Cut special. |
Alt+V |
Paste special. |
Alt+Del |
Delete special. |
Ctrl+X |
Cut. |
Ctrl+D |
Paste personal shift. |
Ctrl+F |
Find. |
Ctrl+H |
Schedule history. |
Ctrl+I |
Agent info. |
Ctrl+Z |
Undo. |
Ctrl+Y |
Redo. |
The shift editor in the Schedules module | |
---|---|
Alt+Down |
Move down. |
Alt+Up |
Move up. |
Alt+M |
Create meeting. |
Ctrl+E |
Edit meeting. |
Ctrl+R |
Remove selected participants from the meeting. |
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