About keyboard shortcuts in WFM

Below are lists of the keyboard shortcuts used for WFM in the web tools and the Windows client.

NOTE   When using the Teams tool on macOS, use ⌥ instead of Alt.

Web tools

Keyboard shortcuts in Requests
Requests  

Enter

Open organization search or start search.

Tab

Move selection of button, check box or menu.

Space

Select, for example select a site or team or select to expand a site.

Esc

Close menus.

Keyboard shortcuts in Teams
Teams  

Enter

Open organization search or start search.

Tab

Move selection of for example button, check box or menu.

Space

Select for example a site or team, to expand a site, or switch between AM and PM when using US culture settings.

Esc

Close menus.

Alt+A

Add absence.

Alt+T

Add activity.

Alt+P

Add personal activity.

Alt+O

Add overtime activity.

Alt+F

Add day off.

Alt+M

Move activity.

Alt+I

Move overlapped activities which are not overwritable.

Alt+E

Move shift.

Alt+S

Swap shift.

Alt+H

Replace activity.

Alt+R

Remove absence.

Alt+X

Remove activity.

Alt+B

Remove day off.

Alt+K

Remove shift.

Alt+C

Edit shift category.

Alt+U

Undo. See Make schedule changes (Teams tool) for more information on the requirements for the Undo function.

Windows client

Keyboard shortcuts in the Windows client
Commonly used shortcuts  

Ctrl+A

Select all.

Ctrl+C

Copy.

Ctrl+S

Save.

Ctrl+V

Paste.

Del

Delete.

Shift+End

Select all cells from the selected cell to the end of the row.

Shift+Home

Select all cells from the selected cell to the start of the row.

Shift+Down/Up/Left/Right

Select cells from the selected cell and one step in the chosen direction.

Shift+Ctrl+Down/Up/Left/Right

Select all cells from the selected cell to the end of the row or column in the chosen direction.

Keyboard shortcuts for navigation in the Windows client
Navigation  

Ctrl+1

Navigate to People.

Ctrl+2

Navigate to Forecasts.

Ctrl+3

Navigate to Shifts.

Ctrl+4

Navigate to Schedules.

Ctrl+5

Navigate to Intraday.

Ctrl+6

Navigate to Reports.

Ctrl+7

Navigate to Budgets.

Ctrl+8

Navigate to Performance Manager.

Ctrl+9

Navigate to Payroll Integration.

Keyboard shortcuts in the People module
People module  

Ctrl+F

Find.

Keyboard shortcuts in the Shifts module
Shifts module  

Ctrl+N

New.

Ctrl+R

Refresh.

F2

Rename.

F5

Update.

Keyboard shortcuts in the Schedules module
Schedules module  

F12

Schedule.

F11

Optimize.

Alt+A

Add absence.

Alt+F

Add day off.

Alt+T

Add activity.

Alt+O

Add overtime.

Alt+P

Add personal activity.

Alt+R

Add preference.

Alt+H

Add hourly availability.

Alt+G

Add overtime availability.

Alt+X

Cut special.

Alt+V

Paste special.

Alt+Del

Delete special.

Ctrl+X

Cut.

Ctrl+D

Paste personal shift.

Ctrl+F

Find.

Ctrl+H

Schedule history.

Ctrl+I

Agent info.

Ctrl+Z

Undo.

Ctrl+Y

Redo.

Keyboard shortcuts in the shift editor
The shift editor in the Schedules module  

Alt+Down

Move down.

Alt+Up

Move up.

Alt+M

Create meeting.

Ctrl+E

Edit meeting.

Ctrl+R

Remove selected participants from the meeting.

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