Manage export of files on AVD

If you want to export files from the WFM client on Azure Virtual Desktop (AVD), you can use both the web version and the desktop version of AVD. After you install the desktop version of AVD, you must subscribe to the workspace on the remote AVD machine. The files you export can then be saved on your local computer. You cannot save files to folders on, for example, your company network. Follow the instructions for Windows or Mac below to install the desktop client and subscribe to a workspace.

NOTE You must have admin rights for the local computer where you want to install the desktop client.

IMPORTANT

When prompted to log in, use your AVD credentials.
If you choose to Subscribe with URL, use this URL: https://rdweb.wvd.microsoft.com/api/arm/feeddiscovery

NOTE You can use the web client to import forecasts and new employees. For further information, see Import new employees for WFM, Import forecasts for several skills at a time, and Import external forecasts.

Windows

Follow this guide to install the AVD client and subscribe to a workspace.

Connect to Azure Virtual Desktop with the Windows client.

NOTE On Windows, subscribing to a workspace automatically lets you access your local C:\ drive from AVD.

Mac

On Mac computers, follow the steps below.

First, follow this guide to install the AVD macOS client: Connect to Azure Virtual Desktop with the macOS client.
Then follow these steps to subscribe to a workspace and select what folder to access from AVD.
- Select Add Work or School Account, and login with the AVD account when prompted.
- After you sign in, the Apps tab shows the WFM application that you can launch by clicking on it.
- If the local folders are not visible in the Windows app, then follow the steps in the image below to redirect the local folders.
- Relaunch the Windows app.

Web

File transfer on the web version of Windows app works without any extra configuration. You only need to ensure that the file is saved in the Downloads folder in Remote Virtual Drive.