Select on what level to view schedules

The schedules in the Schedules module can be viewed on three different levels.

Day

Shows the schedule for all agents for one day, including detailed information about the start and end time of the shifts and the shift activities.

Week

Shows the schedules for all agents. Each day shows a small image of the shift with information on the shift category, start and end time of the shift, and the length of the shift. The Week level view shows additional information symbols not shown on the other levels to indicate the fulfillment of any restrictions, for example if preferences are fulfilled or not.

Period

An overview of the schedules for all agents for the opened period. An abbreviation indicates the shift category, type of full day absence or day off that has been scheduled for each day.

Prerequisites

This feature is available to Calabrio GovSuite users.

You have the Schedules permission.
You have the Global functions > View schedules permission.

Page location

Client > Schedules > Open schedule

Procedures

Select on what level to view schedules

Select Day, Week or Period level in the top bar.