About training planner
Plan and schedule training with advanced automated functionality, regardless of the size of your workforce. Service level targets, and the availability of agents, trainers and training rooms are all factored in to create optimal training schedules. Select individuals and groups, training content, delivery details, trainers and dates to create the training plan. Add the training plan to the published schedules in WFM.
Guides for training planner 9.0
These guides cover versions 9.0.x. For access to user guides for older versions, contact Calabrio support.
NOTE Version 4.9 has been renamed to 9.0. This is just an adjustment of the number series. It has no effect on functionality.
User guides for the web portal
User guide for the client