Manage notification settings

In Notification settings, you can enable or disable rules for notifications your Business unit. For example, if you toggle the Shift bidding window closing notification on, all agents in the business unit can access those notification settings in MyTime. For further information about the agent view, see Manage your notification settings. There are two types of notifications:

  • Shift Bidding window closing - Notifies agents who are part of a shift bidding process but have not placed their bid.

  • Absence request - Notifies supervisors if the agent submits an absence request and its status is pending.

Prerequisites

You have the Web > WFM settings > Notification settings permission

Page location

WFM > WFM settings > Notification settings

Procedures

Enable or disable the rules for notifications for closing shift bidding windows

  1. At the top level, toggle the Shift bidding window closing rule slider on or off. If you toggle it on, proceed to step 2. If you toggle it off, no further steps are required.

  2. Click the Shift bidding window closing drop-down list and toggle the following rule sliders on or off:

    • In app bell

    • Desktop browser

    • In app pop up

    • Mobile (push)

  3. Click Save.

Enable or disable the rules for absence request notifications

  1. At the top level, toggle the Absence request rule slider on or off. If you toggle it on, proceed to step 2. If you toggle it off, no further steps are required.

  2. Click the Absence request drop-down list and toggle the following rule sliders on or off:

    • In app bell

    • Desktop browser

    • In app pop up

  3. Toggle the following rule sliders on or off to choose which recipients should receive the notification:

    • Reporting manager

    • Team leader

    • Click the By role field and select one or more roles

    NOTE   The recipients are based on the roles that you configured for your organization hierarchy. For more information about how to add a team lead to team, go to Configure the organization hierarchy for WFM. For more information about how to add a reporting manager to a team, go to Manage WFM user information.

  4. Click Save.

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