About the schedule information symbols

The information symbols in the Schedule view help you easily see for example that overtime is scheduled, that the agent’s preferences are not fulfilled or that there is a validation warning due to a violation of the work rules. See Follow up on validation warnings for more info on how to handle those.

Some of the schedule information symbols are visible in all levels of the Schedule view and some only on the Week level.

Symbols visible on all schedule view levels

The following information symbols are visible in all schedule views.

Schedule information symbols in all schedule views
Symbol Description Color Meaning
Arrow up left Red There is a validation warning for this day, indicating that a work rule is broken.
Arrow up left Blue An internal or public note is added for this day.
Arrow up right Blue A personal activity is scheduled on this day.
Arrow down left Blue A part-day absence is scheduled on this day.
Arrow down right Black A meeting is scheduled on this day.
Square Orange Overtime is scheduled on this day.

Symbols only visible on week level

The information symbols indicating the fulfillment of restrictions are only visible in the week view.

These symbols are green if the restriction is fulfilled, red if it is not fulfilled and gray if the day is not yet scheduled.

Schedule information symbols in schedule week view
Symbol Description Color Meaning
Arrow down left Green, gray or red Preference fulfillment.
Heart Green, gray or red

Marked as a must have preference.

Circle Green, gray or red

Rotation fulfillment.

Square Green, gray or red Availability fulfillment.
Arrow up left Green, gray or red Hourly availability fulfillment.
Square Green and gray Parts of the hourly availability used.

Schedule view patterns

In some situations, a pattern is added to the schedule days. The patterns are shown in all schedule views.

Schedule view patterns
Pattern Description Color Meaning
Grid Black No active person period. This means the agent has not yet started, or they have left their employment.
Dots Black

A lock is applied to the schedule day.

Dots Red

The schedule is write-protected.

Related topics