Sort the schedule in the Schedules module in the client to easily find the agents or shifts you want to work with. Sort on agent names, scheduled time or days off or use parameters such as start time, end time, shift contract time and seniority ranking.
- You have the Schedules permission.
- You have the Global functions > View schedules permission.
- You have the Global functions > View unpublished schedules permission to view schedules that are not yet published.
Client > Schedules > Open schedule
Sort by names or other columns
- In the Schedule view, double-click on the heading of the column you want to sort on. The rows are sorted ascending according to the selected column
- Double-click again to sort descending.
Sort by scheduled shifts
- In the Schedule view, select the day to sort by.
- Right-click, select Sort by and select what to sort by.