Agents interact with customers or process back office work related to those contacts.
Calabrio ONE basics
MyTime quick start guide
QM quick start guide
View your and your team's schedule
Make changes to your schedule
Request time off or extra hours
Give your input on how and when to work
Manage messages and settings
Find and play contacts
View your reports
For information about the standard QM and WFM reports that come with Calabrio ONE, and for instructions on how to run a standard report, see QM standard reports and WFM standard reports.