Agents
Agents interact with customers or process back office work related to those contacts.
![Closed](../../Skins/Default/Stylesheets/Images/transparent.gif)
![Closed](../../Skins/Default/Stylesheets/Images/transparent.gif)
For information about the standard QM and WFM reports that come with Calabrio ONE, and for instructions on how to run a standard report, see QM standard reports and WFM standard reports.