Request to work extra hours
Send an overtime request to request to work extra hours, on top of what you are already scheduled to work. The overtime requests you send are either manually handled by a supervisor or automatically approved or denied based on a set of validations.
In the MyTime schedule week view there are indications of how likely it is for you to get an overtime request for a specific day approved. It's shown as a bar next to the shift. Click Staffing info and select Show overtime probability to show the bars. Green means it's very likely that you can work extra for that interval, and yellow means the chances are low.
You can also use Grant, the chatbot, to request to work extra hours today. Click the speech bubbles icon in the top bar to open the chat window. Grant guides you through the process. See Request time off or extra hours through chat for more information.
Video Overview: OT Request (length 03:04)
- You have the MyTime > Overtime request permission.
- To enter a subject or message, you have the MyTime > Free text in requests permission.
- A multiplicator definition set is connected to your contract.
- A period is open for overtime requests in your workflow control set.
- Overtime probability must be turned on in your workflow control set for you to see the interval level probability to get your overtime request approved,
- You have the MyTime > View staffing info permission to see the overtime probability also in the week view.
WFM > MyTime > Schedule tab
Request to work extra hours
Send an overtime request to request to work extra hours.
- Find the day for which you want to request extra hours.
- Click the pen button for that day and select Overtime.
- Select the Overtime type to use. The overtime type defines the type of compensation you get for working overtime.
Use drag and drop to adjust the time and the duration of the overtime.NOTE
- The green and yellow bar on the right side tells you where it's more likely for your request to be approved. Green means it's very likely that you can work extra, and yellow means the chances are low.
- You can not request overtime on top of other activities.
When agents request overtime after an overnight shift, the system determines to which date the overtime belongs. If the gap between the shift and the start of their overtime is up to two hours after their shift, the overtime belongs to that shift. If the start of their overtime is more than two hours after their shift, it belongs to the next shift.
- Click Submit to send your request.
Follow up on an overtime request
Use the request list to follow up on your overtime request. In the request list you can also delete a request.
- For more information on how to follow up on a request and reply to a message from the administrators, or delete your request, see View your requests.