Log in to Calabrio ONE with your subdomain URL

Calabrio ONE has different login pages, and it's important to know which version your organization uses. Refer to the list below to correctly identify the login page used by your organization.

• If your login URL includes a subdomain in the URL then this Help article is the right place for you. A subdomain is the part of a URL that comes before the main domain name. Continue referencing this Help article for information relevant to your organization. The following is an example.

  [placeholder].calabrio.one

  Where [placeholder] is the unique subdomain for your organization's tenant account.

  

• Your tenant subdomain URL is located at Application Management > Administration > Global Settings > Tenant Subdomain URL as a read-only field.

• If your login page looks like the image below, and your login URL does not have a unique subdomain, then refer to Log in to Calabrio ONE for information relevant to your organization.

  

• If your login page looks like the image below, then you are on the legacy login experience. Refer to Log in to Calabrio ONE for information relevant to your organization.

  

WFM only:

• If your organization only uses Calabrio Teleopti WFM, then refer to Log in to Calabrio Teleopti WFM for information relevant to your organization.

• If your organization uses Azure Virtual Desktop (AVD) to access WFM, then refer to Guidelines for accessing WFM through Azure Virtual Desktop (AVD) for information relevant to your organization.

Activation is a one-time process. If your account is already activated, then view the Log in to Calabrio ONE procedures.

Activate your Calabrio ONE account if you have direct login

1. Navigate to the login URL for your organization.
2. Enter your email address.
3. Click Forgot my password!.
4. Enter your email address. This email address must match the email address of your Calabrio ONE user identity that your administrator created.
5. You receive an email, and you must click the link in the body of the email.
6. You are routed to a webpage where you must enter your new password. Follow the on-screen prompts. Enter a unique password that follows the password complexity requirements detailed in Password complexity requirements. After you successfully complete this procedure, proceed to one of the Log in to Calabrio ONE procedures.

Activate your Calabrio ONE account if you have SAML Single-Sign-On (SSO)

1. Navigate to the login URL for your organization.
2. Enter your email address. You are redirected to your identity provider (IdP).
3. Follow the onscreen prompts to log in using your IdP. Afterwards, you are routed back to the Calabrio ONE login page. No further steps are required.

Log in to Calabrio ONE with your Calabrio ONE credentials (direct login)

Follow this procedure if your organization does not use an external identity provider.

1. Navigate to the Calabrio ONE login page using the URL unique to your organization.

2. Enter the email address associated with your Calabrio ONE user account.
3. Click Next.
4. Enter the password associated with your Calabrio ONE account.
5. Click Next. If successful, you are directed to Calabrio ONE.

Log in to Calabrio ONE using your organization’s external identity provider

Follow this procedure if your organization uses an external identity provider.

1. Navigate to the Calabrio ONE login page using the URL unique to your organization.

2. Enter the email address associated with your Calabrio ONE user account.
3. Click Next.

4. Click Company Login. You may see a Direct Login or Company Login button depending on your organization.

   NOTE    You may be redirected to your organization’s external identity provider to log in. If so, follow the onscreen prompts to complete the log in process.

Log into Calabrio ONE using multi-factor authentication

Follow this procedure if your organization uses multi-factor authentication.

1. Navigate to the Calabrio ONE login page using the URL unique to your organization.

2. Enter the email address associated with your Calabrio ONE user account.
3. Click Next.
4. Enter the password associated with your Calabrio ONE user account.

5. Calabrio ONE automatically sends an email to your account with a one-time password from "[email protected]". Open the email and copy the one-time password located in the body of the email.

   IMPORTANT   The password expires in five minutes.

   

6. Enter the one-time password on the Calabrio ONE login page.

   

7. Click Next. If successful, you are directed to Calabrio ONE.

NOTE   If you do not receive a one-time password email within one minute, check your spam folder or work with your IT administrator to ensure the one-time password email from "[email protected]" is not blocked.

Passwords must conform to the following rules.

• Must be a minimum of 8 characters.

• Must contain at least one of each of the following.

  Uppercase letters
  Lowercase letters
  Numbers 0-9
  Special characters ! # $ % & ( ) , . / : ; = ? @ ^ ` |

• Cannot contain your name or email address.

NOTE   Passwords do not expire.