Post or pick up hours

This feature is available to Calabrio GovSuite users.

Use the Trade Hours view to post or pick up hours. The hours are shown in your local time.

Prerequisites

  • You have the MyTime > Shift trade requests - part day permission.
  • A period is open for shift trade requests in your workflow control set.

Page location

WFM > MyTime > Schedule > Trade hours tab

Procedures

Post hours on the board for other agents to pick up

  1. Select a week from the date picker.
  2. Select the hours that you want to post.
  3. Click Post hours and then click Post hours again. If the request does not pass all of the business rules, adjust your selection and try again. If someone picks up your hours, you are notified on the Trade hours tab and by the standard notifications. For more information about standard notifications, see Turn on schedule change notifications.
  4. To remove your post, select the posted hours, click Remove, and then click Remove again.

Pick up hours from the board

  1. Select a week from the date picker.
  2. Select the hours that you want to pick up.
  3. Click Pick up hours and then click Pick up hours again. If you successfully pick up hours, the schedule is automatically updated.

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