Request time off or extra hours through chat

Request to have time off from work or to work extra hours with the help of Grant, the chatbot. Grant works both on desktop and on mobile.

This is what Grant can help you arrange.

  • To leave early from the currently ongoing shift if those hours are overstaffed.
  • To leave early from the next shift if you are not currently working and those hours are overstaffed.
  • To arrive later for the next shift, starting later today or tomorrow, if those hours are overstaffed.
  • To arrange a full day absence, today or tomorrow, if the day is overstaffed.
  • To work extra hours later today or tomorrow, if your skills are critically understaffed for those hours and the extra hours do not break the nightly rest.
  • To work extra hours on a day off today or tomorrow, if your skills are critically understaffed for those hours and the extra hours do not break the nightly rest.

Grant will notify you when there is a possibility for you to work extra hours after your shift today or tomorrow, or to leave early from your current or next shift.

NOTE   
  • Grant only uses English, regardless of your language settings.
  • Any feedback that you provide when Grant asks for feedback is stored by Calabrio and used as input for further development of the chatbot functionality.

Prerequisites

  • You have the Global functions > View schedules permission.
  • You have the MyTime > Grant permission.
  • To have Grant offer time off, these things must be in place.
    • You have the MyTime > Absence requests permission.
    • Your workflow control set must have auto grant enabled and the staffing check for today and tomorrow must be based on the intraday staffing levels.
  • To have Grant offer to work extra hours, these things must be in place.
    • You have the MyTime > Overtime requests permission.
    • Your workflow control set must have auto grant enabled and an active period for today for your skills.
  • You do not have any multisite skills.
  • Your installation is in Microsoft Azure, hosted by Calabrio.

Page location

WFM > MyTime

Procedures

Request time off or to work extra hours with the help of Grant

  • Click the speech bubbles icon. A chat window is opened.
  • Grant checks the possibility for you to have time off or to work extra hours and guides you through the flow of arranging that.

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