Enter when you are available to work

Give input on when you are available to work in the Availability view in MyTime. The resource planner can consider the availability when scheduling and schedule you on dates and times when you are available.

The availability function is mostly used for agents employed on hourly contracts and for fixed staff with very flexible contracts.

If the period includes today’s date, it will be marked in blue. If there is a defined bank holiday within the period, the date is marked in red.

Video Overview: Availability (length 03:39)

Prerequisites

  • You have the MyTime permission and the underlying Hourly availability permission.

Page location

WFM > MyTime > Availability tab

Procedures

Enter when you are available to work

Give input on which days and times you are available for work.

  1. Click to select the day to enter availability on. To enter the same availability for more than one day, select multiple days. Use drag and drop or hold Ctrl while you click days to select.
  2. Click the Availability button.
  3. Enter the start and end time for the availability. To enter an end time that is past midnight, for example to enter availability from 7PM to 6AM, select the Next day check box.
  4. Click Apply. The possible start times, end times and shift lengths are now displayed on that day.
  5. Check the validation feedback.

NOTE   You can only enter one availability for each day.

Remove previously entered availability

Remove availability you have previously entered if the situation changes.

  1. Click to select the day to remove availability from. To remove the availability from more than one day, select multiple days. Use drag and drop or select and hold Ctrl while clicking days.
  2. Click Remove.

Check the validation feedback

The colored field above the calendar view helps you understand if the availabilities you have entered match with your contract.

The color of the validation feedback field indicates if the possible work schedule based on the entered availabilities fulfills your contract.

  • Red means your entered availabilities can't give enough work hours to fulfill the contract. This can happen for example if you enter too few availabilities or if the entered availabilities do not match any shifts.
  • Purple means the entered availabilities fulfills the contract.

The validation field information states the details.

  • The minimum number of hours to work according to your contract and the potential number of work hours based on the availabilities you have entered and the shifts available to you.
  • The period you can add availability for and for how long this availability period is open.

Understand the intervals shown for each day

On each day where you have entered availability, four intervals are shown.

  • The first interval shown is your entered availability on that day.
  • The second interval states the possible start times based on the entered availability and the shifts available to you.
  • The third interval states the possible end times based on the entered availability and the shifts available to you. If it ends with +1, it means the interval crosses midnight to the next day.
  • The fourth interval indicates possible shift lengths based on the entered availability and the shifts available to you.

NOTE   If the text No available shifts is displayed, there are no shifts available to you that match the entered availability. If this happens, remove the availability or enter a new availability for this day.

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