Log in to Calabrio ONE

The login page allows you to log in using your Calabrio ONE credentials or an external identity provider. Before a user can log in, an administrator has to create an identity for the user in Calabrio ONE. Administrators must navigate to Application Management > User Configuration > Users to create new users.

IMPORTANT   Follow the Login procedures if your organization has access to the updated Calabrio ONE login page. Follow the Legacy login procedures if your organization does not yet have access to the updated Calabrio ONE login page.

Prerequisites

  • An administrator has created your user identity in Calabrio ONE.
  • You have received an activation email from Calabrio Support Services.

Procedures

Activate your Calabrio ONE account

  1. Follow the link provided in your activation email from Calabrio Support Services. The link directs you to reset your password on the Calabrio ONE login page.
  2. Enter a unique password that adheres to the password complexity requirements detailed below.

    IMPORTANT   The link in your activation email can only be used once, and it works for 24 hours. If you were not able to use the link in your activation email follow the troubleshooting procedure Troubleshoot log in issues for Calabrio ONE

Password complexity requirements

Passwords must conform to the following rules.

  • Must be a minimum of 8 characters.
  • Must contain at least one of each of the following.

    Uppercase letters
    Lowercase letters
    Numbers 0-9
    Special characters ! # $ % & ( ) , . / : ; = ? @ ^ ` |

  • Cannot contain your name or email address.

NOTE   Passwords do not expire.

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