Log in to Workforce Optimization

The login page allows you to log in using your Workforce Optimization credentials or an external identity provider. Before a user can log in, an administrator has to create an identity for the user in Workforce Optimization. Administrators must navigate to Application Management > User Configuration > Users to create new users.


  • An administrator has created your user identity in Workforce Optimization.
  • You have received an activation email from .


Activate your Workforce Optimization account

  1. Follow the link provided in your activation email from . The link directs you to reset your password on the Workforce Optimization login page.
  2. Enter a unique password that adheres to the password complexity requirements detailed below.

    IMPORTANT   The link in your activation email can only be used once, and it works for 24 hours. If you were not able to use the link in your activation email follow the troubleshooting procedure Troubleshoot log in issues for Workforce Optimization

Password complexity requirements

Passwords must conform to the following rules.

  • Must be a minimum of 8 characters.
  • Must contain at least one of each of the following.

    Uppercase letters
    Lowercase letters
    Numbers 0-9
    Special characters ! # $ % & ( ) , . / : ; = ? @ ^ ` |

  • Cannot contain your name or email address.

NOTE   Passwords do not expire.

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