View your team's schedule

See how your team is working on any day in the team schedule view in MyTime. If you have access to see the schedule for additional teams, you can select to seem them here.

Video Overview: View Team Schedule (length 01:07)

Prerequisites

  • You have the Global functions > View schedules permission.
  • You have the MyTime permission and the underlying Team schedule permission.
  • To filter agents based on group pages, you need to have the MyTime > Team schedule > View all group pages permission.

Page location

WFM > MyTime > Team schedule tab

Procedures

Select team to view

When you access the team schedule view, your own team's schedule is shown by default. Select to show another team or a group page.

  1. Click to open the drop-down menu.
  2. Select another team or a group page or select to show all teams.

Filter shifts based on start and end time

If a team or group has many scheduled agents, filter the shifts based on start and end time.

NOTE   When a filter is active, an orange circle shows on the Filter button. Hover the Filter button to read the details.

  1. Click Filter.
  2. Set the filter for the start time. Adjust the Start time sliders to set the earliest and latest start time.
  3. Set the filter for the end time. Adjust the End time sliders to set the earliest and latest end time.
  4. Click Search to show the shifts that are within the set start and end time intervals.

Show night shifts only

Use the night shift toggle to show only agents working night shifts.

  1. Click Filter.
  2. Click the Show only night shifts toggle.
  3. Click Search to show the night shifts.

Show days off only

Use the day off toggle to show only agents who have a day off.

  1. Click Filter.
  2. Click the Show only days off toggle.
  3. Click Search to show the days off.

Search for an agent

Use the search field to search for a specific agent.

  1. Click the Search name field.
  2. Enter the name to search for.
  3. Select the Enter key.

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