Quick Start Guide for QM Agents

Welcome to Calabrio ONE Quality Management (QM)! QM allows you to keep track of how well you’re doing by playing your contacts and seeing evaluations of your contacts.

If you have questions about following any of the instructions in this guide, check with your supervisor.

Video Overview: Interacting with Calabrio's Media Player (length 04:56)

Check out the QM Agent—Empowering Agents For Success pathway to continue your learning journey.

• Play a contact
• Check your quality evaluations
• Play a contact assigned to you
• Customize what you see on the Interactions page