Quick Start Guide for WFM Agents

Welcome to Calabrio Workforce Management (WFM)! With WFM, you can stay on top of your daily schedule. Use this guide to get started.

If you have questions about following any of the instructions in this guide, check with your supervisor.

• View your schedule
• Move your lunch or break
• View your team's schedule
• Request time off
• Trade shifts with another agent
• Request overtime
• Send your supervisor a message
• View your statistics
• Download the app