Stay on top of your schedule while working

Use the Agent schedule messenger (ASM) to stay on top of your schedule when working in another system. ASM is shown in a small window that only takes up a small part of your screen while it still gives you the most important information.

Prerequisites

  • You have the MyTime > Agent schedule messenger permission.

Page location

WFM > MyTime > Agent schedule messenger

NOTE   To open Agent schedule messenger, click to open the menu next to your name and select Agent schedule messenger.

Procedures

Stay on top of your schedule

Use ASM to stay on top of important information related to your schedule.

  • View your shift for today. The vertical line indicates current time.
  • Hover any activity to view the start and end time of that activity.
  • Get notifications when it's time to switch to another activity or take a break.
  • Get notifications if there is a change in your schedule for today or tomorrow.
  • If you have received a message, an envelope is highlighted and blinking. The number of messages is shown next to the envelope. Click the envelope to go to the Messages view.

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