Forecasters
Forecasters estimate contact volumes and staffing needs using historical data.
Calabrio ONE basics
- Your homepage dashboard
- Learn more about Calabrio ONE with TIP
- Configure notifications
- WFM functionality overview
- Available Calabrio GovSuite features
- WFM glossary
- Classic WFM and New WFM Terminology Guide
- WFM and NICE WFM Terminology Guide
- WFM and Aspect WFM Terminology Guide
- WFM and Verint WFM Terminology Guide
Prepare to forecast
- Create a skill
- Create a workload
- Adjust skill targets
- Calculate workload volume
- Queue data file format
- Import queue data
- Import backlog
- Email queue statistics file format
- Create a skill (web Forecasts tool)
- Edit a skill (web Forecasts tool)
- Manage dynamic shrinkage
- Create a multisite skill
- Adjust multisite skill distributions