Access WFM through Azure Virtual Desktop (AVD)

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Azure Virtual Desktop is an application virtualization software which allows Windows applications, like the WFM desktop client, to be accessed via individual devices from a shared server or cloud system. Azure Virtual Desktop was previously called Windows Virtual Desktop (WVD).

1. Open your preferred browser. The browser must support multi-sessions.

2. In this browser window, go to the Azure Virtual Desktop login page: https://windows.cloud.microsoft

3. (Optional) It's possible to create a shortcut to directly access the Azure Virtual Desktop login page in guest mode.

4. Log in with AVD credentials that you received in the welcome email.

5. When logged in, go to the Apps tab if you do not land there by default. You will see the applications which have been published to you. Click the WFM application.

6. Keep the default settings with the Clipboard, Microphone, Printer, and File transfer check boxes all selected and click Allow. Then, you will see the application trying to connect.

7. The WFM application is started. Use the WFM credentials, not the AVD credentials. The login procedure is different depending on the setup.

   • See Log in to Calabrio ONE for more information on logging in to new Calabrio WFM.
   • See Log in to Teleopti WFM for more information on logging in to Calabrio Teleopti WFM.

8. Click your account name in the top right corner to log out from the virtual platform.