Create a staffing budget

Create a staffing budget to use as a basis for long-term decisions around staffing, for example recruitment. The staffing budget is based on the forecasted resource need and the number of agents employed. Both values can be automatically loaded. Add more information manually to make the budget as accurate as possible.

The budget created can be used to set up allowances for absence requests.


  • You have the Budgets permission.
  • To import staff employed, the budget group needs to be assigned to the agents.
  • To import forecasted hours, there needs to be a forecast for the skills connected to the budget group.

Page location

Client > Budgets > Open budget


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