By importing a CSV file of email queue statistics, items that are outside of the service level will be identified and added on top of the forecast for the next day, so that they are handled as soon as possible. Both the new forecast and the old forecast will be seen in the day view in the Forecasts tool.
You have the Web > Forecasts permission.
Web > Forecasts > Import backlog
- In the Forecasts tool, click Import and then click Import backlog.
Upload a CSV file. The file must follow the specified format. See Email queue statistics file format for more information.
Select a Time zone.