Adjust multisite skill distributions

Adjust the distribution of the work to the sub-skills of the multisite skill with the multisite skill distributions templates. The multisite day templates define the default distribution for each day of the week and for different times of the day. If there are specific dates where the distribution is different from the day template, create special day templates.

NOTE   The sum of the sub-skill percentages must be exactly 100% for each interval and each day.

The multisite distribution templates are applied on the Multisite template row on the Multisite support tab of the Skill panel. The color indicate the status of the templates.

  • If the template is green, it means the most recent version of the standard template for that day of week is applied.
  • If the template is blue, it means there is a newer version to apply.
  • If the template is black, it means a special template is assigned to that day.

Prerequisites

This feature is available to Calabrio GovSuite users.

  • You have the Forecasts permission.
  • A multisite skill is created.

Page location

Client > Forecasts

Procedures

Adjust multisite skill distributions in the day of week templates

Adjust the distribution between sub-skills in the standard day of week templates.

  1. Right-click the multisite skill and select Manage multisite distributions.
  2. Enter the distribution percentage for each sub-skill in the table.

  3. If the distribution between the sub-skills is different during specific periods within the day, select one of the sub-skills, right-click and select Split. The template is split into intervals. Adjust the percentages for the intervals that have a different distribution.

    NOTE   If most of the day has the same distribution, you can select those intervals, right-click and select Merge. These intervals are merged together again, which makes it easier to get an overview of the distributions in the template.

  4. Click Next to configure the multisite skill distribution for the next day of the week. Repeat for all days of the week.
  5. Click Finish to save.

Create a special template for multisite skill distribution

Create special templates for days with a different distribution than the standard templates.

  1. Right-click the multisite skill and select Open forecast.
  2. Select the Day view in the Skill section.
  3. Click the Multisite skill tab.
  4. Click New.
  5. Enter a Name for the template.
  6. Enter the distribution percentage for each sub-skill in the table.

  7. If the distribution between the sub-skills is different during specific periods within the day, select one of the sub-skills, right-click and select Split. The template is split into intervals. Adjust the percentages for the intervals that have a different distribution.

    NOTE   If most of the day has the same distribution, you can select those intervals, right-click and select Merge. These intervals are merged together again, which makes it easier to get an overview of the distributions in the template.

  8. Click OK.

Apply multisite skill distribution templates

Apply standard or special distribution templates to the forecasted period of the multisite skill.

  1. Right-click the multisite skill and select Open forecast.
  2. Select the skill Day view in the View section of the ribbon bar.
  3. Ensure Skill is selected in the Show section of the ribbon bar and that the Multisite support tab is selected in the skill view.
  4. Select the Multisite skill tab.

  5. Apply the distribution template.

    • To apply a standard template, select the whole Multisite template row and click Apply standard.
    • To apply a special template, select the day in the skill view and then click the template to apply.
  6. Click Save.

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